{"id":3008,"date":"2024-08-06T13:59:31","date_gmt":"2024-08-06T11:59:31","guid":{"rendered":"https:\/\/agora.xtec.cat\/institutescolapallaresa\/?page_id=3008"},"modified":"2024-08-06T14:02:32","modified_gmt":"2024-08-06T12:02:32","slug":"formulari-de-queixa-reclamacio-suggeriment-o-agraiment","status":"publish","type":"page","link":"https:\/\/agora.xtec.cat\/institutescolapallaresa\/formulari-de-queixa-reclamacio-suggeriment-o-agraiment\/","title":{"rendered":"Formulari de queixa, reclamaci\u00f3, suggeriment o agra\u00efment"},"content":{"rendered":"<p>Qualsevol membre de la comunitat educativa, o persona interessada, pot formular les seves queixes, suggeriments i reclamacions, des de la seva responsabilitat i fent \u00fas dels seus drets com a usuari\/a del sistema educatiu o com a part interessada, amb la pretensi\u00f3 d\u2019aconseguir una millora en la qualitat de la doc\u00e8ncia o en la prestaci\u00f3 del servei d\u2019educaci\u00f3, o b\u00e9 perqu\u00e8 volen ser escoltats\/des i atesos\/es quan creuen que han estat lesionats els seus drets.<\/p>\n<ul>\n<li>Entenem per <b>suggeriment<\/b> qualsevol proposta o reclamaci\u00f3 de canvi al centre educatiu que redundi en benefici de totes les parts.<\/li>\n<li>Entenem per <b>queixa<\/b> qualsevol insatisfacci\u00f3 causada per defectes en la qualitat de la doc\u00e8ncia o en la prestaci\u00f3 del servei.<\/li>\n<li>Entenem per <b>reclamaci\u00f3<\/b> qualsevol insatisfacci\u00f3 per algun perjudici causat per la qualitat de la doc\u00e8ncia o el servei del centre; sol contenir la sol\u00b7licitud d\u2019algun tipus de compensaci\u00f3.<\/li>\n<\/ul>\n<p>A banda de queixes, suggeriments i reclamacions, qualsevol membre de la comunitat educativa o persona interessada pot fer arribar al centre una\u00a0<strong>felicitaci\u00f3\/agra\u00efment<\/strong>. Les felicitacions podran ser presentades al centre educatiu per escrit a trav\u00e9s del correu electr\u00f2nic del centre, dels tutors individuals (per correu electr\u00f2nic o en paper) o amb aquest formulari.<\/p>\n<div>\n<div>Es donar\u00e0 resposta el m\u00e9s aviat possible i en el termini m\u00e0xim d\u2019una setmana, des del dia en qu\u00e8 es recull la queixa.\u00a0 En cap cas es respondran formularis omplerts de forma an\u00f2nima o amb pseud\u00f2nim.<\/div>\n<div><\/div>\n<p>&nbsp;<\/p>\n<style>\n        .formulari-btn {<br \/>            background-color: violet;<br \/>            color: orange;<br \/>            border: none;<br \/>            padding: 10px 20px;<br \/>            font-size: 16px;<br \/>            cursor: pointer;<br \/>            border-radius: 5px;<br \/>            text-transform: uppercase;<br \/>        }<br \/>        .formulari-btn:hover {<br \/>            background-color: darkviolet;<br \/>        }<br \/>    <\/style>\n<p><script>\n        function openForm() {\n            window.location.href = \"https:\/\/docs.google.com\/forms\/d\/e\/1FAIpQLSfata2Roc7zL_KTTaDZLKHxq7rUsuoAh3Nl6r4O0Y0zK3UnLw\/viewform?usp=sharing\";\n        }\n    <\/script><\/p>\n<p><a href=\"https:\/\/docs.google.com\/forms\/d\/e\/1FAIpQLSfata2Roc7zL_KTTaDZLKHxq7rUsuoAh3Nl6r4O0Y0zK3UnLw\/viewform?usp=sharing\"><button class=\"formulari-btn\">formulari<\/button><\/a><\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Qualsevol membre de la comunitat educativa, o persona interessada, pot formular les seves queixes, suggeriments i reclamacions, des de la seva responsabilitat i fent \u00fas dels seus drets com a usuari\/a del sistema educatiu o com a part interessada, amb la pretensi\u00f3 d\u2019aconseguir una millora en la qualitat de la doc\u00e8ncia o en la prestaci\u00f3 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