{"id":12507,"date":"2021-11-16T11:35:03","date_gmt":"2021-11-16T10:35:03","guid":{"rendered":"https:\/\/agora.xtec.cat\/inslacetania\/?page_id=12507"},"modified":"2025-10-02T14:57:29","modified_gmt":"2025-10-02T12:57:29","slug":"processos","status":"publish","type":"page","link":"https:\/\/agora.xtec.cat\/inslacetania\/projectes\/qualitat\/processos\/","title":{"rendered":"Els processos"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">El sistema de gesti\u00f3 de la qualitat est\u00e0 organitzat en processos. Un proc\u00e9s \u00e9s un conjunt de recursos, interrelacionats entre si, que transformen una \u00abentrada\u00bb en una \u00absortida\u00bb amb <\/span><b>valor afegit<\/b><span style=\"font-weight: 400;\">. Un exemple de proc\u00e9s podria ser el corresponent a ensenyament aprenentatge, en el qual:<\/span><\/p>\n<p><a href=\"https:\/\/agora.xtec.cat\/inslacetania\/wp-content\/uploads\/usu1045\/2025\/10\/proc.png\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-27705 aligncenter\" src=\"https:\/\/agora.xtec.cat\/inslacetania\/wp-content\/uploads\/usu1045\/2025\/10\/proc-1024x142.png\" alt=\"\" width=\"584\" height=\"81\" srcset=\"https:\/\/agora.xtec.cat\/inslacetania\/wp-content\/uploads\/usu1045\/2025\/10\/proc-1024x142.png 1024w, https:\/\/agora.xtec.cat\/inslacetania\/wp-content\/uploads\/usu1045\/2025\/10\/proc-300x42.png 300w, https:\/\/agora.xtec.cat\/inslacetania\/wp-content\/uploads\/usu1045\/2025\/10\/proc-768x106.png 768w, https:\/\/agora.xtec.cat\/inslacetania\/wp-content\/uploads\/usu1045\/2025\/10\/proc.png 1322w\" sizes=\"auto, (max-width: 584px) 100vw, 584px\" \/><\/a><\/p>\n<p><span style=\"font-weight: 400;\">Es defineixen 3 tipus de processos:<\/span><\/p>\n<p><strong>1. Processos estrat\u00e8gics<\/strong><\/p>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li><span style=\"font-weight: 400;\">Fixen objectius i donen les pautes i guies necess\u00e0ries a la resta de processos.<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Ens ajuden a saber qui som, on som i on volem anar.<\/span><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><strong>2. Processos clau<\/strong><\/p>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li><span style=\"font-weight: 400;\">Tots aquells que recullen la realitzaci\u00f3 del servei educatiu i actuen sobre l\u2019alumnat.<\/span><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><strong>3. Processos de suport<\/strong><\/p>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li><span style=\"font-weight: 400;\">Faciliten els recursos necessaris a la resta.<\/span><\/li>\n<li>A la imatge es representa una possible organitzaci\u00f3 dels processos a Lacet\u00e0nia. (Pitja sobre la <a href=\"https:\/\/atlas.mindmup.com\/lacetania.cat\/lacetaniaqualitatprocessos\/index.html\" target=\"_blank\" rel=\"noopener\">imatge<\/a> per m\u00e9s detalls)<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><a href=\"https:\/\/agora.xtec.cat\/inslacetania\/wp-content\/uploads\/usu1045\/2025\/10\/gggggg.png\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-27706 aligncenter\" src=\"https:\/\/agora.xtec.cat\/inslacetania\/wp-content\/uploads\/usu1045\/2025\/10\/gggggg-1024x350.png\" alt=\"\" width=\"614\" height=\"210\" srcset=\"https:\/\/agora.xtec.cat\/inslacetania\/wp-content\/uploads\/usu1045\/2025\/10\/gggggg-1024x350.png 1024w, https:\/\/agora.xtec.cat\/inslacetania\/wp-content\/uploads\/usu1045\/2025\/10\/gggggg-300x103.png 300w, https:\/\/agora.xtec.cat\/inslacetania\/wp-content\/uploads\/usu1045\/2025\/10\/gggggg-768x263.png 768w, https:\/\/agora.xtec.cat\/inslacetania\/wp-content\/uploads\/usu1045\/2025\/10\/gggggg.png 1228w\" sizes=\"auto, (max-width: 614px) 100vw, 614px\" \/><\/a><\/p>\n<p><strong>FITXA DE PROC\u00c9S<\/strong><\/p>\n<p><span style=\"font-weight: 400;\">Una fitxa de proc\u00e9s \u00e9s un <\/span><b>suport d\u2019informaci\u00f3<\/b><span style=\"font-weight: 400;\"> que pret\u00e9n recollir totes aquelles caracter\u00edstiques rellevants per al <\/span><b>control<\/b><span style=\"font-weight: 400;\"> de les activitats i per a la <\/span><b>gesti\u00f3<\/b><span style=\"font-weight: 400;\"> del proc\u00e9s.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Utilitzem l\u2019eina del <\/span><b>diagrama de tortuga<\/b><span style=\"font-weight: 400;\"> perqu\u00e8 \u00e9s molt visual.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Els processos es detallen a les fitxes de proc\u00e9s que han de contenir la informaci\u00f3 necess\u00e0ria que els defineixin.\u00a0<\/span><\/p>\n<p><a href=\"https:\/\/agora.xtec.cat\/inslacetania\/wp-content\/uploads\/usu1045\/2025\/10\/qual.png\"><img loading=\"lazy\" decoding=\"async\" class=\" wp-image-27707 aligncenter\" src=\"https:\/\/agora.xtec.cat\/inslacetania\/wp-content\/uploads\/usu1045\/2025\/10\/qual-1024x546.png\" alt=\"\" width=\"593\" height=\"316\" srcset=\"https:\/\/agora.xtec.cat\/inslacetania\/wp-content\/uploads\/usu1045\/2025\/10\/qual-1024x546.png 1024w, https:\/\/agora.xtec.cat\/inslacetania\/wp-content\/uploads\/usu1045\/2025\/10\/qual-300x160.png 300w, https:\/\/agora.xtec.cat\/inslacetania\/wp-content\/uploads\/usu1045\/2025\/10\/qual-768x409.png 768w, https:\/\/agora.xtec.cat\/inslacetania\/wp-content\/uploads\/usu1045\/2025\/10\/qual.png 1261w\" sizes=\"auto, (max-width: 593px) 100vw, 593px\" \/><\/a><\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>El sistema de gesti\u00f3 de la qualitat est\u00e0 organitzat en processos. Un proc\u00e9s \u00e9s un conjunt de recursos, interrelacionats entre si, que transformen una \u00abentrada\u00bb en una \u00absortida\u00bb amb valor afegit. Un exemple de proc\u00e9s podria ser el corresponent a ensenyament aprenentatge, en el qual: Es defineixen 3 tipus de processos: 1. Processos estrat\u00e8gics Fixen [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":0,"parent":12445,"menu_order":20,"comment_status":"closed","ping_status":"closed","template":"page-templates\/side-menu.php","meta":{"_bbp_topic_count":0,"_bbp_reply_count":0,"_bbp_total_topic_count":0,"_bbp_total_reply_count":0,"_bbp_voice_count":0,"_bbp_anonymous_reply_count":0,"_bbp_topic_count_hidden":0,"_bbp_reply_count_hidden":0,"_bbp_forum_subforum_count":0,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-12507","page","type-page","status-publish","hentry"],"post_mailing_queue_ids":[],"_links":{"self":[{"href":"https:\/\/agora.xtec.cat\/inslacetania\/wp-json\/wp\/v2\/pages\/12507","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/agora.xtec.cat\/inslacetania\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/agora.xtec.cat\/inslacetania\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/agora.xtec.cat\/inslacetania\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/agora.xtec.cat\/inslacetania\/wp-json\/wp\/v2\/comments?post=12507"}],"version-history":[{"count":7,"href":"https:\/\/agora.xtec.cat\/inslacetania\/wp-json\/wp\/v2\/pages\/12507\/revisions"}],"predecessor-version":[{"id":27704,"href":"https:\/\/agora.xtec.cat\/inslacetania\/wp-json\/wp\/v2\/pages\/12507\/revisions\/27704"}],"up":[{"embeddable":true,"href":"https:\/\/agora.xtec.cat\/inslacetania\/wp-json\/wp\/v2\/pages\/12445"}],"wp:attachment":[{"href":"https:\/\/agora.xtec.cat\/inslacetania\/wp-json\/wp\/v2\/media?parent=12507"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}