{"id":2823,"date":"2020-09-07T19:21:20","date_gmt":"2020-09-07T17:21:20","guid":{"rendered":"http:\/\/agora.xtec.cat\/insgurb\/?page_id=2823"},"modified":"2021-04-19T22:37:40","modified_gmt":"2021-04-19T20:37:40","slug":"queixes-suggeriments-reclamacions-i-felicitacions","status":"publish","type":"page","link":"https:\/\/agora.xtec.cat\/insgurb\/queixes-suggeriments-reclamacions-i-felicitacions\/","title":{"rendered":"Queixes, suggeriments, reclamacions i felicitacions"},"content":{"rendered":"<p>Tal com indiquen les NOFC del centre, qualsevol membre de la comunitat educativa, o persona interessada, pot formular les seves queixes, suggeriments i reclamacions, des de la seva responsabilitat i fent \u00fas dels seus drets com a usuari\/a del sistema educatiu o com a part interessada, amb la pretensi\u00f3 d\u2019aconseguir una millora en la qualitat de la doc\u00e8ncia o en la prestaci\u00f3 del servei d\u2019educaci\u00f3, o b\u00e9 perqu\u00e8 volen ser escoltats\/des i atesos\/es quan creuen que han estat lesionats els seus drets.<\/p>\n<p>En funci\u00f3 del grau d\u2019insatisfacci\u00f3 dels membres de la comunitat educativa o persones interessades, podem classificar les demandes que aquests fan arribar al centre en tres nivells:<\/p>\n<ul>\n<li><strong>Suggeriment<\/strong>: proposta o reclamaci\u00f3 de canvi al centre educatiu que redundi en benefici de totes les parts.<\/li>\n<li><strong>Queixa<\/strong>: insatisfacci\u00f3 causada per defectes en la qualitat de la doc\u00e8ncia o en la prestaci\u00f3 del servei.<\/li>\n<li><strong>Reclamaci\u00f3<\/strong>: insatisfacci\u00f3 per algun perjudici causat per la qualitat de la doc\u00e8ncia o el servei del centre; sol contenir la sol\u00b7licitud d\u2019algun tipus de compensaci\u00f3.<\/li>\n<\/ul>\n<h5><strong>Procediment d\u2019actuaci\u00f3<\/strong><\/h5>\n<p>Les <strong>queixes i suggeriments<\/strong> seran presentades al centre educatiu:<\/p>\n<ul>\n<li>per escrit a trav\u00e9s dels tutors individuals (per correu electr\u00f2nic o en paper utilitzant aquest <a href=\"https:\/\/agora.xtec.cat\/insgurb\/wp-content\/uploads\/usu1744\/2019\/10\/Plantilla_queixa-o-suggeriment.pdf\">impr\u00e8s<\/a>).<\/li>\n<li>mitjan\u00e7ant la b\u00fastia de suggeriments que es troba a consergeria (<a href=\"https:\/\/agora.xtec.cat\/insgurb\/wp-content\/uploads\/usu1744\/2019\/10\/Plantilla_queixa-o-suggeriment.pdf\">impr\u00e8s<\/a>).<\/li>\n<li>a trav\u00e9s del formulari de <a href=\"https:\/\/docs.google.com\/forms\/d\/e\/1FAIpQLSfACIuQRI_NTypjuRaupDMwknw9vf9b--ZeBBwGo-Ul-WhxPw\/viewform?usp=sf_link\"><strong>Queixes i suggeriments<\/strong><\/a>.<\/li>\n<\/ul>\n<p><iframe loading=\"lazy\" src=\"https:\/\/docs.google.com\/forms\/d\/e\/1FAIpQLSfACIuQRI_NTypjuRaupDMwknw9vf9b--ZeBBwGo-Ul-WhxPw\/viewform?embedded=true\" width=\"640\" height=\"200\" frameborder=\"0\">Cargando\u2026<\/iframe><\/p>\n<p>Les <strong>reclamacions<\/strong> seran presentades al centre educatiu:<\/p>\n<ul>\n<li>per escrit directament a direcci\u00f3 (per correu electr\u00f2nic o en paper utilitzant aquest\u00a0<a href=\"https:\/\/agora.xtec.cat\/insgurb\/wp-content\/uploads\/usu1744\/2019\/10\/Plantilla_reclamaci%C3%B3.pdf\">impr\u00e8s<\/a>).<\/li>\n<li>a trav\u00e9s del formulari de <a href=\"https:\/\/docs.google.com\/forms\/d\/e\/1FAIpQLScj2qBOztMpeDRh5eAxzAoawFNFSHxfD2SN1PTiVgwqAGSZfw\/viewform?usp=sf_link\"><strong>Reclamacions<\/strong><\/a>.<\/li>\n<\/ul>\n<p><iframe loading=\"lazy\" src=\"https:\/\/docs.google.com\/forms\/d\/e\/1FAIpQLScj2qBOztMpeDRh5eAxzAoawFNFSHxfD2SN1PTiVgwqAGSZfw\/viewform?embedded=true\" width=\"640\" height=\"200\" frameborder=\"0\">Cargando\u2026<\/iframe><\/p>\n<p>A l\u2019Institut de Gurb, les queixes, suggeriments i reclamacions s\u2019entenen com a oportunitats per millorar i progressar, seran ateses i gestionades per donar una resposta adequada al que plantegen, i es tractaran d\u2019acord amb els principis de transpar\u00e8ncia, dilig\u00e8ncia i confidencialitat.<\/p>\n<h5><strong>Felicitacions<\/strong><\/h5>\n<p>A banda de queixes, suggeriments i reclamacions, qualsevol membre de la comunitat educativa o persona interessada pot fer arribar al centre una <strong>felicitaci\u00f3<\/strong>. Les felicitacions podran ser presentades al centre educatiu per escrit a trav\u00e9s del correu electr\u00f2nic del centre, dels tutors individuals (per correu electr\u00f2nic o en paper), mitjan\u00e7ant la b\u00fastia de suggeriments que es troba a consergeria o a trav\u00e9s del formulari de <strong><a href=\"https:\/\/docs.google.com\/forms\/d\/e\/1FAIpQLSfeH6jIHSM4GcNR8tmTZJsOfPILvlgkM22M88wccrTOAfpYpA\/viewform?usp=sf_link\">Felicitacions<\/a><\/strong>.<\/p>\n<p><iframe loading=\"lazy\" src=\"https:\/\/docs.google.com\/forms\/d\/e\/1FAIpQLSfeH6jIHSM4GcNR8tmTZJsOfPILvlgkM22M88wccrTOAfpYpA\/viewform?embedded=true\" width=\"640\" height=\"2002\" frameborder=\"0\">Cargando\u2026<\/iframe><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Tal com indiquen les NOFC del centre, qualsevol membre de la comunitat educativa, o persona interessada, pot formular les seves queixes, suggeriments i reclamacions, des de la seva responsabilitat i fent \u00fas dels seus drets com a usuari\/a del sistema educatiu o com a part&hellip;  <a href=\"https:\/\/agora.xtec.cat\/insgurb\/queixes-suggeriments-reclamacions-i-felicitacions\/\" title=\"Read Queixes, suggeriments, reclamacions i felicitacions\">Llegeix m\u00e9s\u00bb<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_bbp_topic_count":0,"_bbp_reply_count":0,"_bbp_total_topic_count":0,"_bbp_total_reply_count":0,"_bbp_voice_count":0,"_bbp_anonymous_reply_count":0,"_bbp_topic_count_hidden":0,"_bbp_reply_count_hidden":0,"_bbp_forum_subforum_count":0,"footnotes":""},"class_list":["post-2823","page","type-page","status-publish","hentry"],"post_mailing_queue_ids":[],"_links":{"self":[{"href":"https:\/\/agora.xtec.cat\/insgurb\/wp-json\/wp\/v2\/pages\/2823","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/agora.xtec.cat\/insgurb\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/agora.xtec.cat\/insgurb\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/agora.xtec.cat\/insgurb\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/agora.xtec.cat\/insgurb\/wp-json\/wp\/v2\/comments?post=2823"}],"version-history":[{"count":3,"href":"https:\/\/agora.xtec.cat\/insgurb\/wp-json\/wp\/v2\/pages\/2823\/revisions"}],"predecessor-version":[{"id":3208,"href":"https:\/\/agora.xtec.cat\/insgurb\/wp-json\/wp\/v2\/pages\/2823\/revisions\/3208"}],"wp:attachment":[{"href":"https:\/\/agora.xtec.cat\/insgurb\/wp-json\/wp\/v2\/media?parent=2823"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}