{"id":4285,"date":"2024-12-28T13:36:59","date_gmt":"2024-12-28T12:36:59","guid":{"rendered":"https:\/\/agora.xtec.cat\/insfortpius\/?page_id=4285"},"modified":"2026-07-17T14:01:06","modified_gmt":"2026-07-17T12:01:06","slug":"bustia-de-suggeriments","status":"publish","type":"page","link":"https:\/\/agora.xtec.cat\/insfortpius\/families\/bustia-de-suggeriments\/","title":{"rendered":"Queixes, suggeriments i reclamacions"},"content":{"rendered":"<h5 style=\"text-align: justify;\">Queixes, suggeriments i reclamacions<\/h5>\n<p style=\"text-align: justify;\"><b>El canal principal d\u2019interlocuci\u00f3 de les fam\u00edlies amb el centre educatiu \u00e9s el tutor\/a del seus fills\/es<\/b> ja que \u00e9s ell\/a qui disposa de la informaci\u00f3 referent als aprenentatges i conviv\u00e8ncia al centre de l\u2019alumnat de la seva tutoria.<\/p>\n<p style=\"text-align: justify;\">Tanmateix, <b>les fam\u00edlies poden interposar queixes, suggeriments, reclamacions i felicitacions a un nivell superior<\/b> quan no rebin una resposta satisfact\u00f2ria per part del tutor\/a o b\u00e9 quan el tema a tractar sobrepassi les funcions tutorials.<\/p>\n<p style=\"text-align: justify;\">En aquest moment, tal com indiquen les NOFC del centre, qualsevol membre de la comunitat educativa, o persona interessada, pot formular les seves queixes, suggeriments i reclamacions, des de la seva responsabilitat i fent \u00fas dels seus drets com a usuari\/a del sistema educatiu o com a part interessada, amb la pretensi\u00f3 d\u2019aconseguir una millora en la qualitat de la doc\u00e8ncia o en la prestaci\u00f3 del servei d\u2019educaci\u00f3, o b\u00e9 perqu\u00e8 volen ser escoltats\/des i atesos\/es quan creuen que han estat lesionats els seus drets.<\/p>\n<p style=\"text-align: justify;\">En funci\u00f3 del grau d\u2019insatisfacci\u00f3 dels membres de la comunitat educativa o persones interessades, podem classificar les demandes que aquests fan arribar al centre en tres nivells:<\/p>\n<ul style=\"text-align: justify;\">\n<li aria-level=\"1\"><b>Suggeriment<\/b>: proposta o reclamaci\u00f3 de canvi al centre educatiu que redundi en benefici de totes les parts.<\/li>\n<li aria-level=\"1\"><b>Queixa<\/b>: insatisfacci\u00f3 causada per defectes en la qualitat de la doc\u00e8ncia o en la prestaci\u00f3 del servei.<\/li>\n<li aria-level=\"1\"><b>Reclamaci\u00f3<\/b>: insatisfacci\u00f3 per algun perjudici causat per la qualitat de la doc\u00e8ncia o el servei del centre. Aquesta reclamaci\u00f3 pot contenir la sol\u00b7licitud d\u2019algun tipus de compensaci\u00f3.<\/li>\n<\/ul>\n<p style=\"text-align: justify;\"><b>Procediment d\u2019actuaci\u00f3<\/b><\/p>\n<p style=\"text-align: justify;\">Les\u00a0<b>queixes i suggeriments<\/b>\u00a0seran presentades al centre educatiu a trav\u00e9s d\u2019una d\u2019aquestes vies:<\/p>\n<ul style=\"text-align: justify;\">\n<li aria-level=\"1\">Fent arribar l\u2019escrit de queixa o suggeriment a la secretaria del centre:\n<ul>\n<li aria-level=\"2\">Per correu electr\u00f2nic (<a href=\"mailto:secretaria@insfortpius.cat\">secretaria@insfortpius.cat<\/a>) indicant QUEIXA \/ SUGGERIMENT a l\u2019assumpte del mateix on s&#8217;adjunti el document de reclamaci\u00f3 escrita.<\/li>\n<li aria-level=\"2\">En paper utilitzant aquest\u00a0<a href=\"https:\/\/docs.google.com\/document\/d\/14A6bdCDLvaTtwScn8MPU1CyjIf4dqluIFcY6oSNdn6I\/edit?usp=sharing\">impr\u00e8s<\/a> i lliurar-lo a la secretaria del centre on es far\u00e0 un regsitre d&#8217;entrada.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p style=\"text-align: justify;\">Les\u00a0<b>reclamacions<\/b>\u00a0seran presentades al centre educatiu:<\/p>\n<ul style=\"text-align: justify;\">\n<li aria-level=\"1\">Per escrit directament a direcci\u00f3 per correu electr\u00f2nic (<a href=\"mailto:centre@insfortpius.cat\">centre@insfortpius.cat<\/a>) indicant RECLAMACI\u00d3 a l\u2019assumpte del mateix<\/li>\n<li aria-level=\"1\">En paper utilitzant aquest\u00a0<a href=\"https:\/\/docs.google.com\/document\/d\/17MUTKMWvUrNCBPuBwViIRCsNZh48auie\/edit?usp=drive_link&amp;ouid=107408245224691197131&amp;rtpof=true&amp;sd=true\">impr\u00e8s<\/a>\u00a0 i lliurar-lo a la secretaria del centre.<\/li>\n<\/ul>\n<p data-pm-slice=\"1 1 []\">Les <strong>reclamacions per pas de curs o obtenci\u00f3 de la titulaci\u00f3 d&#8217;ESO<\/strong>, estan descrites pas per pas en <a href=\"https:\/\/drive.google.com\/file\/d\/1o9E3Jej-4F0_rrQAW4HG_fpTzxQA9muO\/view?usp=drive_link\" target=\"_blank\" rel=\"noopener noreferrer nofollow\">aquest protocol<\/a>.<\/p>\n<p style=\"text-align: justify;\">Les queixes, suggeriments i reclamacions s\u2019entenen com a oportunitats per millorar i progressar, seran ateses i gestionades per donar una resposta adequada al que plantegen, i es tractaran d\u2019acord amb els principis de transpar\u00e8ncia, dilig\u00e8ncia i confidencialitat. En cas de dubte, pregunteu a la secretaria del centre.<\/p>\n<h5 style=\"text-align: justify;\"><b>Felicitacions<\/b><\/h5>\n<p style=\"text-align: justify;\">A banda de queixes, suggeriments i reclamacions, qualsevol membre de la comunitat educativa o persona interessada pot fer arribar al centre una\u00a0<b>felicitaci\u00f3<\/b>. Les felicitacions podran ser presentades al centre educatiu per escrit a trav\u00e9s del correu electr\u00f2nic del centre, dels tutors individuals, o qui es cregui convenient per correu electr\u00f2nic o en paper.<\/p>\n<p style=\"text-align: justify;\">Els correus electr\u00f2nics dels treballadors i treballadores del centre estan publicats a la p\u00e0gina web del centre.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Queixes, suggeriments i reclamacions El canal principal d\u2019interlocuci\u00f3 de les fam\u00edlies amb el centre educatiu \u00e9s el tutor\/a del seus fills\/es ja que \u00e9s ell\/a qui disposa de la informaci\u00f3 referent als aprenentatges i conviv\u00e8ncia al centre de l\u2019alumnat de la seva tutoria. Tanmateix, les fam\u00edlies poden interposar queixes, suggeriments, reclamacions i felicitacions a un [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":4279,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_bbp_topic_count":0,"_bbp_reply_count":0,"_bbp_total_topic_count":0,"_bbp_total_reply_count":0,"_bbp_voice_count":0,"_bbp_anonymous_reply_count":0,"_bbp_topic_count_hidden":0,"_bbp_reply_count_hidden":0,"_bbp_forum_subforum_count":0,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-4285","page","type-page","status-publish","hentry"],"post_mailing_queue_ids":[],"_links":{"self":[{"href":"https:\/\/agora.xtec.cat\/insfortpius\/wp-json\/wp\/v2\/pages\/4285","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/agora.xtec.cat\/insfortpius\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/agora.xtec.cat\/insfortpius\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/agora.xtec.cat\/insfortpius\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/agora.xtec.cat\/insfortpius\/wp-json\/wp\/v2\/comments?post=4285"}],"version-history":[{"count":5,"href":"https:\/\/agora.xtec.cat\/insfortpius\/wp-json\/wp\/v2\/pages\/4285\/revisions"}],"predecessor-version":[{"id":5847,"href":"https:\/\/agora.xtec.cat\/insfortpius\/wp-json\/wp\/v2\/pages\/4285\/revisions\/5847"}],"up":[{"embeddable":true,"href":"https:\/\/agora.xtec.cat\/insfortpius\/wp-json\/wp\/v2\/pages\/4279"}],"wp:attachment":[{"href":"https:\/\/agora.xtec.cat\/insfortpius\/wp-json\/wp\/v2\/media?parent=4285"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}