{"id":428,"date":"2016-01-30T20:11:48","date_gmt":"2016-01-30T19:11:48","guid":{"rendered":"http:\/\/agora.xtec.cat\/iesvallhebron\/?page_id=428"},"modified":"2025-11-24T12:08:14","modified_gmt":"2025-11-24T11:08:14","slug":"qualitat","status":"publish","type":"page","link":"https:\/\/agora.xtec.cat\/iesvallhebron\/linstitut\/qualitat\/","title":{"rendered":"Qualitat i Millora Cont\u00ednua"},"content":{"rendered":"\n<figure class=\"wp-block-image aligncenter size-full is-resized\"><a href=\"https:\/\/agora.xtec.cat\/iesvallhebron\/wp-content\/uploads\/usu893\/2025\/11\/pqimc_logo-1.jpg\"><img loading=\"lazy\" decoding=\"async\" width=\"638\" height=\"255\" src=\"https:\/\/agora.xtec.cat\/iesvallhebron\/wp-content\/uploads\/usu893\/2025\/11\/pqimc_logo-1.jpg\" alt=\"Projecte de qualitat i millora cont\u00ednua\" class=\"wp-image-15578\" style=\"width:503px;height:auto\" srcset=\"https:\/\/agora.xtec.cat\/iesvallhebron\/wp-content\/uploads\/usu893\/2025\/11\/pqimc_logo-1.jpg 638w, https:\/\/agora.xtec.cat\/iesvallhebron\/wp-content\/uploads\/usu893\/2025\/11\/pqimc_logo-1-300x120.jpg 300w\" sizes=\"auto, (max-width: 638px) 100vw, 638px\" \/><\/a><\/figure>\n\n\n\n<p>L\u2019Institut Vall d&#8217;Hebron \u00e9s un centre certificat en\u00a0la norma ISO 9001: 2015\u00a0des de l&#8217;any 2020.<br>El funcionament de un centre amb aquesta certificaci\u00f3 de Qualitat es basa, a grans trets, en una gesti\u00f3 que compleix els seg\u00fcents requisits:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Totes les tasques del centre s\u2019agrupen en\u00a0<strong>processos<\/strong>.<\/li>\n\n\n\n<li>Per a cada proc\u00e9s es determina una s\u00e8rie de\u00a0<strong>riscos<\/strong>\u00a0que poden fer que el proc\u00e9s no es dugui a terme satisfact\u00f2riament.<\/li>\n\n\n\n<li>Per a cada proc\u00e9s s\u2019identifica una s\u00e8rie d\u2019<strong>indicadors<\/strong>\u00a0els valors dels quals diran si el proc\u00e9s s\u2019est\u00e0 duent o no a terme amb un m\u00ednim de qualitat establert pel propi centre.<\/li>\n\n\n\n<li>Tots els indicadors s\u2019analitzen i revisen peri\u00f2dicament per tal de determinar punts forts i oportunitats de\u00a0<strong>millora cont\u00ednua<\/strong>.<\/li>\n<\/ol>\n\n\n\n<p>Actualment el centre est\u00e0 adscrit al&nbsp;Projecte de qualitat i millora continua&nbsp;del Departament d\u2019Educaci\u00f3.<\/p>\n\n\n\n<p><strong>Mapa de processos<\/strong><\/p>\n\n\n\n<p>Els processos del centre es classifiquen en tres grups: processos estrat\u00e8gics, processos clau, i processos de suport.<\/p>\n\n\n\n<figure class=\"wp-block-image aligncenter size-full\"><a href=\"https:\/\/agora.xtec.cat\/iesvallhebron\/wp-content\/uploads\/usu893\/2025\/11\/Mapa-de-processos-v5-1.pdf\" target=\"_blank\" rel=\" noreferrer noopener\"><img loading=\"lazy\" decoding=\"async\" width=\"842\" height=\"596\" src=\"https:\/\/agora.xtec.cat\/iesvallhebron\/wp-content\/uploads\/usu893\/2025\/11\/Mapa-de-processos-v5.png\" alt=\"\" class=\"wp-image-15584\" srcset=\"https:\/\/agora.xtec.cat\/iesvallhebron\/wp-content\/uploads\/usu893\/2025\/11\/Mapa-de-processos-v5.png 842w, https:\/\/agora.xtec.cat\/iesvallhebron\/wp-content\/uploads\/usu893\/2025\/11\/Mapa-de-processos-v5-300x212.png 300w, https:\/\/agora.xtec.cat\/iesvallhebron\/wp-content\/uploads\/usu893\/2025\/11\/Mapa-de-processos-v5-768x544.png 768w\" sizes=\"auto, (max-width: 842px) 100vw, 842px\" \/><\/a><\/figure>\n\n\n\n<p>L\u2019abast del Sistema de gesti\u00f3 de la Qualitat, tenint en compte les q\u00fcestions externes i internes, els requisits de les parts interessades i els serveis del centre \u00e9s el seg\u00fcent:<\/p>\n\n\n\n<p class=\"has-text-align-center\"><strong>CICLES FORMATIUS DE FORMACI\u00d3 PROFESSIONAL DE GRAU MITJ\u00c0 I SUPERIOR, BATXILLERAT I PROGRAMES DE FORMACI\u00d3 I INSERCI\u00d3 (PFI).<\/strong><br>&#8211; Queda exclosa de l\u2019abast l\u2019ESO.<\/p>\n\n\n\n<p>Els&nbsp;<strong>punts&nbsp;<\/strong>seg\u00fcents de la norma ISO 9001:2015&nbsp;<strong>no s\u00f3n aplicables<\/strong>:<br>8.3 Disseny i desenvolupament dels productes i serveis, perqu\u00e8 aquests venen determinats pel Departament d\u2019Educaci\u00f3.<\/p>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n<p>Trobareu tota la informaci\u00f3 sobre la implantaci\u00f3 de la Qualitat al Centre aqu\u00ed:<\/p>\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button has-custom-font-size has-medium-font-size\"><a class=\"wp-block-button__link has-black-color has-pale-cyan-blue-background-color has-text-color has-background has-link-color wp-element-button\" href=\"https:\/\/agora.xtec.cat\/iesvallhebron\/linstitut\/qualitat\/horaris\/\">Comissi\u00f3 de Qualitat<\/a><\/div>\n<\/div>\n\n\n\n<p><\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button has-custom-font-size has-medium-font-size\"><a class=\"wp-block-button__link has-black-color has-vivid-cyan-blue-background-color has-text-color has-background has-link-color wp-element-button\" href=\"https:\/\/agora.xtec.cat\/iesvallhebron\/linstitut\/qualitat\/projecte-de-qualitat-i-millora-continua\/\">Pol\u00edtica de qualitat i Projecte de qualitat i millora cont\u00ednua<\/a><\/div>\n<\/div>\n\n\n\n<p><\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button has-custom-font-size has-medium-font-size\"><a class=\"wp-block-button__link has-black-color has-luminous-vivid-orange-background-color has-text-color has-background has-link-color wp-element-button\" href=\"https:\/\/agora.xtec.cat\/iesvallhebron\/linstitut\/qualitat\/objectius-del-programa-de-qualitat-curs-2015-2016\/\">Objectius de Centre<\/a><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>L\u2019Institut Vall d&#8217;Hebron \u00e9s un centre certificat en\u00a0la norma ISO 9001: 2015\u00a0des de l&#8217;any 2020.El funcionament de un centre amb aquesta certificaci\u00f3 de Qualitat es basa, a grans trets, en una gesti\u00f3 que compleix els seg\u00fcents requisits: Actualment el centre est\u00e0 adscrit al&nbsp;Projecte de qualitat i millora continua&nbsp;del Departament d\u2019Educaci\u00f3. Mapa de processos Els processos [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":19,"menu_order":4,"comment_status":"closed","ping_status":"closed","template":"page-templates\/side-menu.php","meta":{"_bbp_topic_count":0,"_bbp_reply_count":0,"_bbp_total_topic_count":0,"_bbp_total_reply_count":0,"_bbp_voice_count":0,"_bbp_anonymous_reply_count":0,"_bbp_topic_count_hidden":0,"_bbp_reply_count_hidden":0,"_bbp_forum_subforum_count":0,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-428","page","type-page","status-publish","hentry"],"post_mailing_queue_ids":[],"_links":{"self":[{"href":"https:\/\/agora.xtec.cat\/iesvallhebron\/wp-json\/wp\/v2\/pages\/428","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/agora.xtec.cat\/iesvallhebron\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/agora.xtec.cat\/iesvallhebron\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/agora.xtec.cat\/iesvallhebron\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/agora.xtec.cat\/iesvallhebron\/wp-json\/wp\/v2\/comments?post=428"}],"version-history":[{"count":5,"href":"https:\/\/agora.xtec.cat\/iesvallhebron\/wp-json\/wp\/v2\/pages\/428\/revisions"}],"predecessor-version":[{"id":15585,"href":"https:\/\/agora.xtec.cat\/iesvallhebron\/wp-json\/wp\/v2\/pages\/428\/revisions\/15585"}],"up":[{"embeddable":true,"href":"https:\/\/agora.xtec.cat\/iesvallhebron\/wp-json\/wp\/v2\/pages\/19"}],"wp:attachment":[{"href":"https:\/\/agora.xtec.cat\/iesvallhebron\/wp-json\/wp\/v2\/media?parent=428"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}