{"id":4225,"date":"2026-02-09T11:59:04","date_gmt":"2026-02-09T10:59:04","guid":{"rendered":"https:\/\/agora.xtec.cat\/iesmvm\/?page_id=4225"},"modified":"2026-04-10T12:05:06","modified_gmt":"2026-04-10T10:05:06","slug":"suport-i-ajuda","status":"publish","type":"page","link":"https:\/\/agora.xtec.cat\/iesmvm\/suport-i-ajuda\/","title":{"rendered":"Suport i ajuda: ATOM, incid\u00e8ncies xtec&#8230;"},"content":{"rendered":"<h2 data-start=\"1584\" data-end=\"1631\">Atenci\u00f3 presencial de la coordinaci\u00f3 digital<\/h2>\n<p data-start=\"1633\" data-end=\"1770\">L\u2019alumnat pot adre\u00e7ar-se a la <strong data-start=\"1663\" data-end=\"1686\">coordinaci\u00f3 digital<\/strong> dins de l\u2019<strong data-start=\"1697\" data-end=\"1727\">horari d\u2019atenci\u00f3 establert<\/strong> per resoldre incid\u00e8ncies relacionades amb:<\/p>\n<ul data-start=\"1772\" data-end=\"1845\">\n<li data-start=\"1772\" data-end=\"1792\">\n<p data-start=\"1774\" data-end=\"1792\">comptes digitals.<\/p>\n<\/li>\n<li data-start=\"1793\" data-end=\"1816\">\n<p data-start=\"1795\" data-end=\"1816\">acc\u00e9s a plataformes.<\/p>\n<\/li>\n<li data-start=\"1817\" data-end=\"1845\">\n<p data-start=\"1819\" data-end=\"1845\">problemes t\u00e8cnics b\u00e0sics o greus relacionats amb el seu Chromebook o port\u00e0til Windows.<\/p>\n<\/li>\n<li data-start=\"1817\" data-end=\"1845\">L&#8217;horari d&#8217;atenci\u00f3 el podeu consultar en el <a href=\"https:\/\/docs.google.com\/document\/d\/1EedWUIozpVdqJgMJaJ-W55sLahRdBI9wFdG0sFNwAbs\/edit?usp=sharing\">seg\u00fcent document<\/a> (consultar amb l&#8217;usuari de centre).<\/li>\n<\/ul>\n<h2 data-start=\"1584\" data-end=\"1631\">Incid\u00e8ncia amb el correu xtec o el port\u00e0til docent en general<\/h2>\n<p>Des de la coordinaci\u00f3 digital del centre no us podem ajudar garire en aquest tema.<\/p>\n<p>Si per exemple, no podeu accedir al port\u00e0til docent perqu\u00e8 est\u00e0 bloquejat pel BitLocker, cal que us poseu en contacte amb l&#8217;ATOM.<\/p>\n<ul>\n<li>Tel\u00e8fon del servei <strong>ATOM: 900 82 82 82<\/strong> (Extensi\u00f3 4 pel Departament d&#8217;Educaci\u00f3).<\/li>\n<\/ul>\n<h2 data-start=\"1584\" data-end=\"1631\">Bloqueig del compte xtec<\/h2>\n<ol>\n<li>Entrar a la web: <a href=\"https:\/\/xtec.gencat.cat\/ca\/inici\">https:\/\/xtec.gencat.cat\/ca\/inici<\/a><\/li>\n<li>Clicar a la pestanya Atenci\u00f3 usuaris<\/li>\n<li>Clicar a Gesti\u00f3 d&#8217;usuaris<\/li>\n<li>Anar a la secci\u00f3: &#8220;Qu\u00e8 puc fer si el meu compte ha estat bloquejat&#8221;<\/li>\n<li>Obrir el desplegable.<\/li>\n<li>Clicar sobre Desbloquegeu el compte i recupereu la constrasenya del correu xtec.cat<\/li>\n<li>Clicar sobre el rectangle CANVI DE CONTRASENYA<\/li>\n<li>Arribar a l&#8217;\u00faltima pantalla on s&#8217;introdueix la nova contrasenya i es desbloqueja el compte.<\/li>\n<\/ol>\n<hr data-start=\"2555\" data-end=\"2558\" \/>\n<h2 data-start=\"2560\" data-end=\"2577\">\u00daltima revisi\u00f3<\/h2>\n<p data-start=\"2578\" data-end=\"2620\">Abril de 2026<br data-start=\"2594\" data-end=\"2597\" \/><strong data-start=\"2597\" data-end=\"2620\">Coordinaci\u00f3 digital<\/strong><\/p>\n<hr data-start=\"2622\" data-end=\"2625\" \/>\n<h1 data-start=\"2627\" data-end=\"2655\"><\/h1>\n","protected":false},"excerpt":{"rendered":"<p>Atenci\u00f3 presencial de la coordinaci\u00f3 digital L\u2019alumnat pot adre\u00e7ar-se a la coordinaci\u00f3 digital dins de l\u2019horari d\u2019atenci\u00f3 establert per resoldre incid\u00e8ncies relacionades amb: comptes digitals. acc\u00e9s a plataformes. problemes t\u00e8cnics b\u00e0sics o greus relacionats amb el seu Chromebook o port\u00e0til Windows. L&#8217;horari d&#8217;atenci\u00f3 el podeu consultar en el seg\u00fcent document (consultar amb l&#8217;usuari de centre). [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_bbp_topic_count":0,"_bbp_reply_count":0,"_bbp_total_topic_count":0,"_bbp_total_reply_count":0,"_bbp_voice_count":0,"_bbp_anonymous_reply_count":0,"_bbp_topic_count_hidden":0,"_bbp_reply_count_hidden":0,"_bbp_forum_subforum_count":0,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-4225","page","type-page","status-publish","hentry"],"post_mailing_queue_ids":[],"_links":{"self":[{"href":"https:\/\/agora.xtec.cat\/iesmvm\/wp-json\/wp\/v2\/pages\/4225","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/agora.xtec.cat\/iesmvm\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/agora.xtec.cat\/iesmvm\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/agora.xtec.cat\/iesmvm\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/agora.xtec.cat\/iesmvm\/wp-json\/wp\/v2\/comments?post=4225"}],"version-history":[{"count":6,"href":"https:\/\/agora.xtec.cat\/iesmvm\/wp-json\/wp\/v2\/pages\/4225\/revisions"}],"predecessor-version":[{"id":4302,"href":"https:\/\/agora.xtec.cat\/iesmvm\/wp-json\/wp\/v2\/pages\/4225\/revisions\/4302"}],"wp:attachment":[{"href":"https:\/\/agora.xtec.cat\/iesmvm\/wp-json\/wp\/v2\/media?parent=4225"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}