{"id":4212,"date":"2026-02-09T11:33:40","date_gmt":"2026-02-09T10:33:40","guid":{"rendered":"https:\/\/agora.xtec.cat\/iesmvm\/?page_id=4212"},"modified":"2026-02-09T21:08:46","modified_gmt":"2026-02-09T20:08:46","slug":"comunicacio-dincidencies-tic","status":"publish","type":"page","link":"https:\/\/agora.xtec.cat\/iesmvm\/comunicacio-dincidencies-tic\/","title":{"rendered":"Comunicaci\u00f3 d\u2019incid\u00e8ncies TIC"},"content":{"rendered":"<h2 data-start=\"367\" data-end=\"403\">Quan cal comunicar una incid\u00e8ncia<\/h2>\n<p data-start=\"405\" data-end=\"450\">Si es produeix algun problema relacionat amb:<\/p>\n<ul data-start=\"452\" data-end=\"633\">\n<li data-start=\"452\" data-end=\"485\">\n<p data-start=\"454\" data-end=\"485\">equips inform\u00e0tics del centre.<\/p>\n<\/li>\n<li data-start=\"486\" data-end=\"517\">\n<p data-start=\"488\" data-end=\"517\">connexi\u00f3 a la xarxa o Wi-Fi.<\/p>\n<\/li>\n<li data-start=\"518\" data-end=\"544\">\n<p data-start=\"520\" data-end=\"544\">impressi\u00f3 de documents.<\/p>\n<\/li>\n<li data-start=\"545\" data-end=\"578\">\n<p data-start=\"547\" data-end=\"578\">panells digitals o projectors.<\/p>\n<\/li>\n<li data-start=\"579\" data-end=\"633\">\n<p data-start=\"581\" data-end=\"633\">serveis digitals (Google Workspace, Classroom, etc.)<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"635\" data-end=\"709\">cal comunicar-ho per tal de poder donar-hi resposta al m\u00e9s aviat possible.<\/p>\n<hr data-start=\"711\" data-end=\"714\" \/>\n<h2 data-start=\"716\" data-end=\"746\">Formulari d\u2019incid\u00e8ncies TIC<\/h2>\n<p data-start=\"748\" data-end=\"908\">El centre disposa d\u2019un <strong data-start=\"771\" data-end=\"824\">formulari espec\u00edfic per comunicar incid\u00e8ncies TIC<\/strong>.<br data-start=\"825\" data-end=\"828\" \/>Aquest \u00e9s el canal habitual i recomanat per registrar qualsevol problema t\u00e8cnic.<\/p>\n<p data-start=\"910\" data-end=\"1000\"><strong data-start=\"913\" data-end=\"956\">Accedeix al formulari d\u2019incid\u00e8ncies TIC\u00a0<\/strong><br data-start=\"956\" data-end=\"959\" \/><em data-start=\"959\" data-end=\"1000\">\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \ud83d\udcdd <a href=\"https:\/\/docs.google.com\/forms\/d\/e\/1FAIpQLSelI-xWfe1q6B7Aahc92826U8XtLD5Ouyw8q6oPHBw6pIJg7A\/viewform\">Formulari d&#8217;incid\u00e8ncies (obrir-lo amb usuari xtec.cat)<\/a><\/em><\/p>\n<p data-start=\"1002\" data-end=\"1028\">L\u2019\u00fas del formulari permet:<\/p>\n<ul data-start=\"1030\" data-end=\"1143\">\n<li data-start=\"1030\" data-end=\"1070\">\n<p data-start=\"1032\" data-end=\"1070\">registrar correctament la incid\u00e8ncia.<\/p>\n<\/li>\n<li data-start=\"1071\" data-end=\"1094\">\n<p data-start=\"1073\" data-end=\"1094\">fer-ne el seguiment.<\/p>\n<\/li>\n<li data-start=\"1095\" data-end=\"1143\">\n<p data-start=\"1097\" data-end=\"1143\">prioritzar les actuacions segons la urg\u00e8ncia.<\/p>\n<\/li>\n<\/ul>\n<hr data-start=\"1145\" data-end=\"1148\" \/>\n<h2 data-start=\"1150\" data-end=\"1179\">Informaci\u00f3 que cal indicar<\/h2>\n<p data-start=\"1181\" data-end=\"1276\">Per agilitzar la resoluci\u00f3, \u00e9s important omplir el formulari amb la m\u00e0xima informaci\u00f3 possible:<\/p>\n<ul data-start=\"1278\" data-end=\"1506\">\n<li data-start=\"1278\" data-end=\"1325\">\n<p data-start=\"1280\" data-end=\"1325\"><strong data-start=\"1280\" data-end=\"1296\">Aula o espai<\/strong> on es produeix el problema.<\/p>\n<\/li>\n<li data-start=\"1326\" data-end=\"1385\">\n<p data-start=\"1328\" data-end=\"1385\"><strong data-start=\"1328\" data-end=\"1345\">Equip afectat<\/strong> (ordinador, impressora, panell, etc.)<\/p>\n<\/li>\n<li data-start=\"1386\" data-end=\"1424\">\n<p data-start=\"1388\" data-end=\"1424\"><strong data-start=\"1388\" data-end=\"1408\">Descripci\u00f3 clara<\/strong> del que passa.<\/p>\n<\/li>\n<li data-start=\"1425\" data-end=\"1460\">\n<p data-start=\"1427\" data-end=\"1460\"><strong data-start=\"1427\" data-end=\"1447\">Missatge d\u2019error<\/strong> si n\u2019hi ha.<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"1508\" data-end=\"1577\">Com m\u00e9s completa sigui la informaci\u00f3, <strong data-start=\"1546\" data-end=\"1576\">m\u00e9s r\u00e0pida ser\u00e0 la soluci\u00f3<\/strong>.<\/p>\n<p>&nbsp;<\/p>\n<hr data-start=\"2042\" data-end=\"2045\" \/>\n<h2 data-start=\"2047\" data-end=\"2069\">Incid\u00e8ncies urgents<\/h2>\n<p data-start=\"2071\" data-end=\"2213\">En situacions que impedeixin el desenvolupament normal de la classe,<br data-start=\"2139\" data-end=\"2142\" \/>es pot contactar directament amb la <strong data-start=\"2178\" data-end=\"2201\">coordinaci\u00f3 digital<\/strong> del centre, per\u00f2\u00a0<br data-start=\"2139\" data-end=\"2142\" \/>no podem assegurar una assist\u00e8ncia immediata.<\/p>\n<hr data-start=\"2287\" data-end=\"2290\" \/>\n<h2 data-start=\"2292\" data-end=\"2323\">Seguiment de les incid\u00e8ncies<\/h2>\n<p data-start=\"2325\" data-end=\"2359\">Les incid\u00e8ncies es resolen segons:<\/p>\n<ul data-start=\"2361\" data-end=\"2472\">\n<li data-start=\"2361\" data-end=\"2393\">\n<p data-start=\"2363\" data-end=\"2393\">la <strong data-start=\"2366\" data-end=\"2391\">gravetat del problema<\/strong><\/p>\n<\/li>\n<li data-start=\"2394\" data-end=\"2444\">\n<p data-start=\"2396\" data-end=\"2444\">l\u2019<strong data-start=\"2398\" data-end=\"2442\">afectaci\u00f3 al funcionament de les classes<\/strong><\/p>\n<\/li>\n<li data-start=\"2445\" data-end=\"2472\">\n<p data-start=\"2447\" data-end=\"2472\">l\u2019<strong data-start=\"2449\" data-end=\"2470\">ordre de recepci\u00f3<\/strong><\/p>\n<\/li>\n<\/ul>\n<p data-start=\"2474\" data-end=\"2553\">Aquest sistema garanteix una gesti\u00f3 <strong data-start=\"2510\" data-end=\"2535\">ordenada i equitativa<\/strong> de les peticions.<\/p>\n<hr data-start=\"2555\" data-end=\"2558\" \/>\n<h2 data-start=\"2560\" data-end=\"2577\">\u00daltima revisi\u00f3<\/h2>\n<p data-start=\"2578\" data-end=\"2620\">Gener de 2026<br data-start=\"2594\" data-end=\"2597\" \/><strong data-start=\"2597\" data-end=\"2620\">Coordinaci\u00f3 digital<\/strong><\/p>\n<hr data-start=\"2622\" data-end=\"2625\" \/>\n<h1 data-start=\"2627\" data-end=\"2655\"><\/h1>\n","protected":false},"excerpt":{"rendered":"<p>Quan cal comunicar una incid\u00e8ncia Si es produeix algun problema relacionat amb: equips inform\u00e0tics del centre. connexi\u00f3 a la xarxa o Wi-Fi. impressi\u00f3 de documents. panells digitals o projectors. serveis digitals (Google Workspace, Classroom, etc.) cal comunicar-ho per tal de poder donar-hi resposta al m\u00e9s aviat possible. Formulari d\u2019incid\u00e8ncies TIC El centre disposa d\u2019un formulari [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_bbp_topic_count":0,"_bbp_reply_count":0,"_bbp_total_topic_count":0,"_bbp_total_reply_count":0,"_bbp_voice_count":0,"_bbp_anonymous_reply_count":0,"_bbp_topic_count_hidden":0,"_bbp_reply_count_hidden":0,"_bbp_forum_subforum_count":0,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-4212","page","type-page","status-publish","hentry"],"post_mailing_queue_ids":[],"_links":{"self":[{"href":"https:\/\/agora.xtec.cat\/iesmvm\/wp-json\/wp\/v2\/pages\/4212","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/agora.xtec.cat\/iesmvm\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/agora.xtec.cat\/iesmvm\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/agora.xtec.cat\/iesmvm\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/agora.xtec.cat\/iesmvm\/wp-json\/wp\/v2\/comments?post=4212"}],"version-history":[{"count":6,"href":"https:\/\/agora.xtec.cat\/iesmvm\/wp-json\/wp\/v2\/pages\/4212\/revisions"}],"predecessor-version":[{"id":4250,"href":"https:\/\/agora.xtec.cat\/iesmvm\/wp-json\/wp\/v2\/pages\/4212\/revisions\/4250"}],"wp:attachment":[{"href":"https:\/\/agora.xtec.cat\/iesmvm\/wp-json\/wp\/v2\/media?parent=4212"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}