{"id":2213,"date":"2022-01-27T16:42:57","date_gmt":"2022-01-27T15:42:57","guid":{"rendered":"https:\/\/agora.xtec.cat\/iesmartamata\/?page_id=2213"},"modified":"2022-06-27T19:07:01","modified_gmt":"2022-06-27T17:07:01","slug":"bustia-queixes-i-suggeriments","status":"publish","type":"page","link":"https:\/\/agora.xtec.cat\/iesmartamata\/admin-serveis\/bustia-queixes-i-suggeriments\/","title":{"rendered":"B\u00fastia queixes i suggeriments"},"content":{"rendered":"<p>Qualsevol membre de la comunitat educativa, pot formular les seves queixes, suggeriments i reclamacions, des de la seva responsabilitat i fent \u00fas dels seus drets com a usuari del sistema educatiu. En funci\u00f3 del grau d\u2019insatisfacci\u00f3, classifiquem les demandes en:<\/p>\n<ul>\n<li><strong>Suggeriment<\/strong>: proposta de canvi al centre educatiu que redundi en benefici de totes les parts.<\/li>\n<li><strong>Queixa<\/strong>: insatisfacci\u00f3 causada per defectes en la qualitat de prestaci\u00f3 del servei.<\/li>\n<li><strong>Reclamaci\u00f3<\/strong>: Insatisfacci\u00f3 per algun perjudici causat per la qualitat del servei, sol contenir la sol\u00b7licitud d\u2019algun tipus de compensaci\u00f3.<\/li>\n<\/ul>\n<p><strong>CIRCU\u00cfT D&#8217;ACTUACI\u00d3:<\/strong><\/p>\n<table style=\"width: 97.3536%; height: 231px;\">\n<tbody>\n<tr style=\"height: 10px;\">\n<td style=\"height: 10px; width: 100%;\" width=\"462\"><strong>Registre d\u2019inst\u00e0ncia per presentar un suggeriment\/queixa\/reclamaci\u00f3:<\/strong> Es presenta i registra a secretaria amb el formulari en paper <strong><a href=\"https:\/\/agora.xtec.cat\/iesmartamata\/wp-content\/uploads\/usu1685\/2022\/04\/F-CFGM-48-Model-dinsta\u0300ncia.doc\" target=\"_blank\" rel=\"noopener\">el model d&#8217;inst\u00e0ncia <\/a><\/strong> F-CFGM-48\u00a0o a trav\u00e9s del formulari online de queixes i suggeriments. <strong>\u00a0<\/strong><\/td>\n<\/tr>\n<tr style=\"height: 25px;\">\n<td style=\"height: 25px; width: 100%;\" width=\"462\"><strong>An\u00e0lisi del suggeriment\/queixa\/reclamaci\u00f3<\/strong>: La direcci\u00f3 del centre analitzar\u00e0 la inst\u00e0ncia i, demanar\u00e0 informaci\u00f3 m\u00e9s precisa sobre els fets i la petici\u00f3, si s\u2019escau.<\/td>\n<\/tr>\n<tr style=\"height: 10px;\">\n<td style=\"height: 10px; width: 100%;\" width=\"462\"><strong>Gesti\u00f3 del suggeriment\/queixa\/recreclamaci\u00f3<\/strong><\/td>\n<\/tr>\n<tr style=\"height: 57px;\">\n<td style=\"height: 57px; width: 100%;\" width=\"462\"><strong>Proposta de soluci\u00f3\u00a0<\/strong><\/td>\n<\/tr>\n<tr style=\"height: 10px;\">\n<td style=\"height: 10px; width: 100%;\" width=\"462\"><strong>Informaci\u00f3 a la persona interessada de la soluci\u00f3<\/strong><\/td>\n<\/tr>\n<tr style=\"height: 10px;\">\n<td style=\"height: 10px; width: 100%;\" width=\"462\"><strong>Extracci\u00f3 i an\u00e0lisi de dades\u00a0<\/strong><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p><strong>FORMULARI ONLINE DE QUEIXES, SUGGERIMENTS I RECLAMACIONS:<\/strong><\/p>\n<p><iframe loading=\"lazy\" src=\"https:\/\/docs.google.com\/forms\/d\/e\/1FAIpQLScLS8wysv841ZM4JsaHwMZpumLNvgKyjtAJf6bWtcTUC3mtvQ\/viewform?embedded=true\" width=\"640\" height=\"1873\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\">S&#8217;est\u00e0 carregant\u2026<\/iframe><\/p>\n<p>A l\u2019Institut Marta Mata, els suggeriments, queixes i reclamacions s\u2019entenen com a oportunitats de millora i en aquest sentit les peticions seran ateses i gestionades per donar una resposta de millora amb els principis de transpar\u00e8ncia i confidencialitat.<\/p>\n<p>A banda de queixes, suggeriments i reclamacions, qualsevol membre de la comunitat educativa o persona interessada tamb\u00e9 pot fer arribar al centre una <strong>felicitaci\u00f3<\/strong>.\u00a0 Les felicitacions tamb\u00e9 poden ser presentades al centre educatiu a trav\u00e9s de la b\u00fastia de suggeriments, del tutor\/a individual, per correu electr\u00f2nic i mitjan\u00e7ant el seg\u00fcent formulari online:<\/p>\n<p><strong>FORMULARI ONLINE DE FELICITACIONS:<\/strong><\/p>\n<p><iframe loading=\"lazy\" src=\"https:\/\/docs.google.com\/forms\/d\/e\/1FAIpQLScG9TP7wNeancJLmr07HleX3FbQqRXxHvX6VAtQyyuevkCTxQ\/viewform?embedded=true\" width=\"640\" height=\"1999\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\">S&#8217;est\u00e0 carregant\u2026<\/iframe><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Qualsevol membre de la comunitat educativa, pot formular les seves queixes, suggeriments i reclamacions, des de la seva responsabilitat i fent \u00fas dels seus drets com a usuari del sistema educatiu. En funci\u00f3 del grau d\u2019insatisfacci\u00f3, classifiquem les demandes en:<\/p>\n<ul>\n<li>Suggeriment: proposta de canvi al centre&hellip;  <a href=\"https:\/\/agora.xtec.cat\/iesmartamata\/admin-serveis\/bustia-queixes-i-suggeriments\/\" title=\"Read B\u00fastia queixes i suggeriments\">Llegeix m\u00e9s\u00bb<\/a><br \/>\n","protected":false},"author":1,"featured_media":0,"parent":81,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-templates\/side-menu.php","meta":{"_bbp_topic_count":0,"_bbp_reply_count":0,"_bbp_total_topic_count":0,"_bbp_total_reply_count":0,"_bbp_voice_count":0,"_bbp_anonymous_reply_count":0,"_bbp_topic_count_hidden":0,"_bbp_reply_count_hidden":0,"_bbp_forum_subforum_count":0,"footnotes":""},"class_list":["post-2213","page","type-page","status-publish","hentry"],"post_mailing_queue_ids":[],"_links":{"self":[{"href":"https:\/\/agora.xtec.cat\/iesmartamata\/wp-json\/wp\/v2\/pages\/2213","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/agora.xtec.cat\/iesmartamata\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/agora.xtec.cat\/iesmartamata\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/agora.xtec.cat\/iesmartamata\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/agora.xtec.cat\/iesmartamata\/wp-json\/wp\/v2\/comments?post=2213"}],"version-history":[{"count":4,"href":"https:\/\/agora.xtec.cat\/iesmartamata\/wp-json\/wp\/v2\/pages\/2213\/revisions"}],"predecessor-version":[{"id":2246,"href":"https:\/\/agora.xtec.cat\/iesmartamata\/wp-json\/wp\/v2\/pages\/2213\/revisions\/2246"}],"up":[{"embeddable":true,"href":"https:\/\/agora.xtec.cat\/iesmartamata\/wp-json\/wp\/v2\/pages\/81"}],"wp:attachment":[{"href":"https:\/\/agora.xtec.cat\/iesmartamata\/wp-json\/wp\/v2\/media?parent=2213"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}