{"id":2694,"date":"2022-09-13T16:11:54","date_gmt":"2022-09-13T14:11:54","guid":{"rendered":"https:\/\/agora.xtec.cat\/ieslluchirafecas\/?page_id=2694"},"modified":"2026-06-08T10:12:14","modified_gmt":"2026-06-08T08:12:14","slug":"politica-de-qualitat","status":"publish","type":"page","link":"https:\/\/agora.xtec.cat\/ieslluchirafecas\/linstitut\/politica-de-qualitat\/","title":{"rendered":"Pol\u00edtica de qualitat"},"content":{"rendered":"<div style=\"font-family: Arial, sans-serif; line-height: 1.6; color: #333; max-width: 1000px; margin: 0 auto; padding: 10px; box-sizing: border-box;\">\n<p><!-- T\u00cdTOL PRINCIPAL AMB CERTIFICACI\u00d3 --><\/p>\n<div style=\"background: linear-gradient(135deg, #196f3d 0%, #2c3e50 100%); color: white; padding: 30px; border-radius: 8px; margin-bottom: 30px; box-shadow: 0 4px 6px rgba(0,0,0,0.05); display: flex; flex-wrap: wrap; align-items: center; justify-content: space-between; gap: 20px;\">\n<div style=\"flex: 1 1 300px;\">\n<h2 style=\"margin: 0 0 10px 0; font-size: 2em; color: white; border: none; font-family: Arial, sans-serif;\">Pol\u00edtica de la Qualitat<\/h2>\n<p style=\"margin: 0; font-size: 1.1em; opacity: 0.9;\">Comprom\u00eds amb la millora cont\u00ednua i l&#8217;excel\u00b7l\u00e8ncia educativa.<\/p>\n<\/div>\n<div style=\"background: rgba(255,255,255,0.15); padding: 10px 20px; border-radius: 4px; border: 1px solid rgba(255,255,255,0.3); font-weight: bold; letter-spacing: 1px; font-size: 1.1em; text-align: center;\">\ud83c\udfc5 ISO 9001<\/div>\n<\/div>\n<p><!-- INTRODUCCI\u00d3 --><\/p>\n<p style=\"font-size: 1.1em; text-align: justify; margin-bottom: 25px;\">L\u2019<strong>INS Lluch i Rafecas<\/strong> \u00e9s un centre p\u00fablic que t\u00e9 implementat un model de gesti\u00f3 per <strong>processos<\/strong>, basat en la norma internacional <strong>ISO 9001<\/strong>. El nostre objectiu \u00e9s la <strong>millora cont\u00ednua<\/strong> en la qualitat de l\u2019ensenyament, integrats dins del marc del <strong>Projecte de Qualitat i millora cont\u00ednua (PQiMC)<\/strong> del Departament d\u2019Educaci\u00f3.<\/p>\n<p><!-- ELS DOS COMPROMISOS (DOS BLOCS EN PARAL\u00b7LEL) --><\/p>\n<div style=\"display: flex; flex-wrap: wrap; gap: 20px; margin-bottom: 40px; box-sizing: border-box;\">\n<p><!-- BLOC 1: COMPROM\u00cdS DEL CENTRE --><\/p>\n<div style=\"flex: 1 1 45%; background: #ffffff; border: 1px solid #dee2e6; border-radius: 6px; padding: 20px; box-shadow: 0 2px 4px rgba(0,0,0,0.02); border-top: 4px solid #196f3d; box-sizing: border-box;\">\n<h3 style=\"margin: 0 0 15px 0; color: #196f3d; font-size: 1.2em; font-family: Arial, sans-serif;\">\ud83e\udd1d El nostre comprom\u00eds actiu:<\/h3>\n<ul style=\"padding-left: 20px; margin: 0; line-height: 1.7;\">\n<li style=\"margin-bottom: 8px;\"><strong>Millora cont\u00ednua<\/strong> en tots els aspectes i serveis de l&#8217;institut.<\/li>\n<li style=\"margin-bottom: 8px;\">Satisfer les expectatives i necessitats del nostre <strong>alumnat i fam\u00edlies<\/strong>.<\/li>\n<li style=\"margin-bottom: 8px;\">Assolir els objectius que la societat ens assigna com a instituci\u00f3 educativa.<\/li>\n<li style=\"margin-bottom: 8px;\">Implicar tot l\u2019<strong>equip hum\u00e0<\/strong> per garantir un alt nivell de satisfacci\u00f3 col\u00b7lectiva.<\/li>\n<li style=\"margin-bottom: 0;\">Complir rigorosament tots els <strong>requisits legals<\/strong> i reglamentaris de l&#8217;educaci\u00f3.<\/li>\n<\/ul>\n<\/div>\n<p><!-- BLOC 2: POL\u00cdTICA DEL PROGRAMA PQiMC --><\/p>\n<div style=\"flex: 1 1 45%; background: #ffffff; border: 1px solid #dee2e6; border-radius: 6px; padding: 20px; box-shadow: 0 2px 4px rgba(0,0,0,0.02); border-top: 4px solid #2c3e50; box-sizing: border-box;\">\n<h3 style=\"margin: 0 0 15px 0; color: #2c3e50; font-size: 1.2em; font-family: Arial, sans-serif;\">\ud83d\udcc8 El marc del PQiMC:<\/h3>\n<ul style=\"padding-left: 20px; margin: 0; line-height: 1.7;\">\n<li style=\"margin-bottom: 8px;\"><strong>Enfocament sostenible<\/strong> per tal d\u2019assolir uns resultats educatius excel\u00b7lents a Catalunya.<\/li>\n<li style=\"margin-bottom: 8px;\"><strong>Suport i assessorament<\/strong> constant a les direccions d&#8217;acord amb els referents internacionals vigents.<\/li>\n<li style=\"margin-bottom: 8px;\"><strong>Treball cooperatiu en Xarxa<\/strong> entre diferents centres de FP per compartir aprenentatges i experi\u00e8ncies de gesti\u00f3.<\/li>\n<\/ul>\n<div style=\"margin-top: 15px; padding-top: 10px; border-top: 1px dashed #ddd; font-size: 0.9em;\">\ud83d\udd17 <strong>Consultar enlla\u00e7os oficials:<\/strong><br \/>\n\u2022 <a style=\"color: #196f3d; font-weight: bold; text-decoration: none;\" href=\"https:\/\/projectes.xtec.cat\/qualitatfp\/el-projecte\/pla-anual\/\" target=\"_blank\" rel=\"noopener\">Pla Anual del Projecte<\/a><br \/>\n\u2022 <a style=\"color: #196f3d; font-weight: bold; text-decoration: none;\" href=\"https:\/\/projectes.xtec.cat\/qualitatfp\/pla-pqimc\/\" target=\"_blank\" rel=\"noopener\">XTEC &#8211; Projecte de Qualitat<\/a><\/div>\n<\/div>\n<\/div>\n<p><!-- SECCI\u00d3 ABAST AMB TARGETES MINI --><\/p>\n<div style=\"background: #f8f9fa; border: 1px solid #dee2e6; border-radius: 8px; padding: 25px; margin-bottom: 40px; box-sizing: border-box;\">\n<h3 style=\"margin: 0 0 10px 0; color: #2c3e50; font-size: 1.4em; font-family: Arial, sans-serif;\">\ud83c\udfaf Abast del Sistema de Gesti\u00f3<\/h3>\n<p style=\"margin: 0 0 20px 0; color: #555; font-size: 0.95em;\">Tenint en compte els requisits de totes les parts interessades, el nostre sistema s&#8217;aplica directament a:<\/p>\n<div style=\"display: flex; flex-wrap: wrap; gap: 10px;\">\n<div style=\"flex: 1 1 22%; background: white; border: 1px solid #e1e4e6; padding: 12px; border-radius: 6px; text-align: center; font-weight: bold; font-size: 0.9em; box-shadow: 0 2px 4px rgba(0,0,0,0.01);\">\ud83d\udee0\ufe0f Cicles Formatius (GM i GS)<\/div>\n<div style=\"flex: 1 1 22%; background: white; border: 1px solid #e1e4e6; padding: 12px; border-radius: 6px; text-align: center; font-weight: bold; font-size: 0.9em; box-shadow: 0 2px 4px rgba(0,0,0,0.01);\">\ud83c\udf92 Educaci\u00f3 Secund\u00e0ria (ESO)<\/div>\n<div style=\"flex: 1 1 22%; background: white; border: 1px solid #e1e4e6; padding: 12px; border-radius: 6px; text-align: center; font-weight: bold; font-size: 0.9em; box-shadow: 0 2px 4px rgba(0,0,0,0.01);\">\ud83d\udcd6 Batxillerat<\/div>\n<div style=\"flex: 1 1 22%; background: white; border: 1px solid #e1e4e6; padding: 12px; border-radius: 6px; text-align: center; font-weight: bold; font-size: 0.9em; box-shadow: 0 2px 4px rgba(0,0,0,0.01);\">\ud83d\ude80 Curs PFI-PIP<\/div>\n<\/div>\n<p style=\"margin: 20px 0 0 0; font-size: 0.85em; color: #7f8c8d; font-style: italic; line-height: 1.4;\">\u2139\ufe0f Nota: El punt 8.3 relatiu al disseny o desenvolupament de productes i serveis no s\u2019aplica en aquest centre, at\u00e8s que \u00e9s el Departament d\u2019Educaci\u00f3 de la Generalitat qui en dissenya l\u2019estructura, continguts i recursos reguladors.<\/p>\n<\/div>\n<p><!-- SECCI\u00d3 MAPA DE PROCESSOS (VISOR ADAPTAT) --><\/p>\n<div style=\"margin-bottom: 40px;\">\n<h3 style=\"color: #2c3e50; font-size: 1.4em; margin-bottom: 15px; font-family: Arial, sans-serif;\">\ud83d\uddfa\ufe0f Mapa de Processos<\/h3>\n<p><!-- Bot\u00f3 de desc\u00e0rrega net --><\/p>\n<div style=\"margin-bottom: 15px;\"><a style=\"display: inline-flex; align-items: center; gap: 8px; background: #196f3d; color: white; padding: 10px 20px; border-radius: 4px; text-decoration: none; font-weight: bold; font-size: 0.95em; box-shadow: 0 2px 4px rgba(0,0,0,0.1);\" href=\"https:\/\/agora.xtec.cat\/ieslluchirafecas\/wp-content\/uploads\/usu330\/2022\/09\/Mapa-de-processos.docx.pdf\" target=\"_blank\" rel=\"noopener\"><br \/>\n\ud83d\udce5 Descarregar el Mapa de Processos (PDF)<br \/>\n<\/a><\/div>\n<p><!-- Contenidor de l'objecte responsive per a Nodes --><\/p>\n<div style=\"position: relative; width: 100%; height: 500px; border: 1px solid #dee2e6; border-radius: 6px; overflow: hidden; background: #fff;\">\n<p><object style=\"width: 100%; height: 100%;\" data=\"https:\/\/agora.xtec.cat\/ieslluchirafecas\/wp-content\/uploads\/usu330\/2022\/09\/Mapa-de-processos.docx.pdf\" type=\"application\/pdf\" width=\"300\" height=\"150\"><p style=\"padding: 20px; text-align: center;\">El vostre navegador no pot mostrar el PDF directament. Utilitzeu el bot\u00f3 de desc\u00e0rrega superior per veure&#8217;l.<\/p>\n<p>&nbsp;<\/object><\/p>\n<\/div>\n<\/div>\n<p><!-- B\u00daSTIA DE SUGGERIMENTS INTERACTIVA --><\/p>\n<div style=\"background: linear-gradient(135deg, #fdfefe 0%, #f4f6f7 100%); border: 2px dashed #196f3d; border-radius: 8px; padding: 25px; text-align: center; box-sizing: border-box; margin-bottom: 40px;\">\n<h3 style=\"margin: 0 0 10px 0; color: #196f3d; font-size: 1.3em; font-family: Arial, sans-serif;\">\ud83d\udce5 B\u00fastia de Queixes, Suggeriments, Agra\u00efments i Reconeixements<\/h3>\n<p style=\"margin: 0 auto 20px auto; max-width: 700px; color: #555;\">Tenim una b\u00fastia digital completament oberta a tota la comunitat per rebre qualsevol aportaci\u00f3 o valoraci\u00f3 que vulgueu fer respecte al funcionament de l\u2019institut. La vostra opini\u00f3 ens ajuda a millorar.<\/p>\n<p><!-- Enlla\u00e7 de la b\u00fastia optimitzat amb efecte de bot\u00f3 visual --><br \/>\n<a style=\"display: inline-block; text-decoration: none; transition: transform 0.2s ease;\" href=\"https:\/\/docs.google.com\/forms\/d\/e\/1FAIpQLSesyMU5sEcoR0W4WM_iCKI-NYLodn89UkTufhSwN54JrhZ7Ng\/viewform\" target=\"_blank\" rel=\"noopener\"><br \/>\n<img loading=\"lazy\" decoding=\"async\" style=\"display: block; margin: 0 auto 8px auto; border-radius: 50%; box-shadow: 0 4px 8px rgba(0,0,0,0.1);\" src=\"https:\/\/agora.xtec.cat\/ieslluchirafecas\/wp-content\/uploads\/usu330\/2024\/04\/1490129331-rounded07_82197-150x150.png\" alt=\"Acc\u00e9s a la b\u00fastia\" width=\"120\" height=\"120\" \/><br \/>\n<span style=\"color: #196f3d; font-weight: bold; font-size: 1.05em; text-decoration: underline;\">Feu clic aqu\u00ed (o sobre la b\u00fastia) per obrir el formulari<\/span><br \/>\n<\/a><\/p>\n<\/div>\n<p><!-- CERTIFICAT OFICIAL (IMATGE AL FINAL AJUSTADA) --><\/p>\n<div style=\"border: 1px solid #dee2e6; border-radius: 6px; padding: 10px; background: white; box-shadow: 0 2px 4px rgba(0,0,0,0.02); text-align: center;\">\n<h4 style=\"margin: 0 0 15px 0; color: #2c3e50; font-size: 1.1em; font-family: Arial, sans-serif;\">\ud83d\udcdc Document de Certificaci\u00f3 ISO Oficial<\/h4>\n<p><a href=\"https:\/\/agora.xtec.cat\/ieslluchirafecas\/wp-content\/uploads\/usu330\/2026\/01\/9001-CAT-INSTITUT-FX-LLUCH-I-RAFECAS_signed-1.jpg\" target=\"_blank\" rel=\"noopener\"><br \/>\n<img decoding=\"async\" style=\"max-width: 100%; height: auto; border-radius: 4px; box-shadow: 0 2px 8px rgba(0,0,0,0.05); border: 1px solid #eee;\" src=\"https:\/\/agora.xtec.cat\/ieslluchirafecas\/wp-content\/uploads\/usu330\/2026\/01\/9001-CAT-INSTITUT-FX-LLUCH-I-RAFECAS_signed-1.jpg\" alt=\"Certificat ISO 9001 Institut F.X. Lluch i Rafecas\" \/><br \/>\n<\/a><\/p>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Pol\u00edtica de la Qualitat<br \/>\nComprom\u00eds amb la millora cont\u00ednua i l&#8217;excel\u00b7l\u00e8ncia educativa.<\/p>\n<p>\ud83c\udfc5 ISO 9001<\/p>\n<p>L\u2019INS Lluch i Rafecas \u00e9s un centre p\u00fablic que t\u00e9 implementat un model de gesti\u00f3 per processos, basat en la norma internacional ISO 9001. El nostre objectiu \u00e9s la millora cont\u00ednua en la&hellip;  <a href=\"https:\/\/agora.xtec.cat\/ieslluchirafecas\/linstitut\/politica-de-qualitat\/\" title=\"Read Pol\u00edtica de qualitat\">Llegeix m\u00e9s\u00bb<\/a><\/p>\n","protected":false},"author":24,"featured_media":0,"parent":19,"menu_order":1500,"comment_status":"closed","ping_status":"closed","template":"page-templates\/side-menu.php","meta":{"_bbp_topic_count":0,"_bbp_reply_count":0,"_bbp_total_topic_count":0,"_bbp_total_reply_count":0,"_bbp_voice_count":0,"_bbp_anonymous_reply_count":0,"_bbp_topic_count_hidden":0,"_bbp_reply_count_hidden":0,"_bbp_forum_subforum_count":0,"footnotes":""},"class_list":["post-2694","page","type-page","status-publish","hentry"],"post_mailing_queue_ids":[],"_links":{"self":[{"href":"https:\/\/agora.xtec.cat\/ieslluchirafecas\/wp-json\/wp\/v2\/pages\/2694","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/agora.xtec.cat\/ieslluchirafecas\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/agora.xtec.cat\/ieslluchirafecas\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/agora.xtec.cat\/ieslluchirafecas\/wp-json\/wp\/v2\/users\/24"}],"replies":[{"embeddable":true,"href":"https:\/\/agora.xtec.cat\/ieslluchirafecas\/wp-json\/wp\/v2\/comments?post=2694"}],"version-history":[{"count":6,"href":"https:\/\/agora.xtec.cat\/ieslluchirafecas\/wp-json\/wp\/v2\/pages\/2694\/revisions"}],"predecessor-version":[{"id":14906,"href":"https:\/\/agora.xtec.cat\/ieslluchirafecas\/wp-json\/wp\/v2\/pages\/2694\/revisions\/14906"}],"up":[{"embeddable":true,"href":"https:\/\/agora.xtec.cat\/ieslluchirafecas\/wp-json\/wp\/v2\/pages\/19"}],"wp:attachment":[{"href":"https:\/\/agora.xtec.cat\/ieslluchirafecas\/wp-json\/wp\/v2\/media?parent=2694"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}