{"id":2341,"date":"2017-02-06T17:48:41","date_gmt":"2017-02-06T16:48:41","guid":{"rendered":"http:\/\/agora.xtec.cat\/iesjoanbrudieu\/?page_id=2341"},"modified":"2026-02-06T19:14:26","modified_gmt":"2026-02-06T18:14:26","slug":"qualitat-i-millora-continua","status":"publish","type":"page","link":"https:\/\/agora.xtec.cat\/iesjoanbrudieu\/qualitat-i-millora-continua\/","title":{"rendered":"Qualitat i Millora Cont\u00ednua"},"content":{"rendered":"<p><a href=\"https:\/\/agora.xtec.cat\/iesjoanbrudieu\/wp-content\/uploads\/usu1248\/2017\/02\/logo_iso9001_APPLUS_INSJB.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-7307 aligncenter\" src=\"https:\/\/agora.xtec.cat\/iesjoanbrudieu\/wp-content\/uploads\/usu1248\/2017\/02\/logo_iso9001_APPLUS_INSJB.jpg\" alt=\"\" width=\"112\" height=\"207\" \/><\/a><\/p>\n<p style=\"text-align: center;\"><a href=\"https:\/\/agora.xtec.cat\/iesjoanbrudieu\/wp-content\/uploads\/usu1248\/2026\/02\/logo_educacio_h2.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-10558\" src=\"https:\/\/agora.xtec.cat\/iesjoanbrudieu\/wp-content\/uploads\/usu1248\/2026\/02\/logo_educacio_h2.jpg\" alt=\"\" width=\"305\" height=\"61\" \/><\/a><\/p>\n<p><a href=\"https:\/\/institutjoanbrudieu.cat\/public\/web_centre\/html\/documents\/institut\/curs\/logo_ministeri.png\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-7305\" src=\"https:\/\/institutjoanbrudieu.cat\/public\/web_centre\/html\/documents\/institut\/curs\/logo_ministeri.png\" alt=\"\" width=\"487\" height=\"75\" \/><\/a><\/p>\n<h3><span style=\"color: #ff0000;\">Sistema de gesti\u00f3 de la Qualitat<\/span><\/h3>\n<ul>\n<li><a href=\"https:\/\/institutjoanbrudieu.cat\/public\/web_centre\/html\/documents\/secretaria\/qualitat\/Processos_mapa_INSJB_esquema_v6.pdf\" target=\"_blank\" rel=\"noopener noreferrer\">Mapa de processos<\/a>.<\/li>\n<li>Cat\u00e0leg de processos i procediments.<\/li>\n<li><a href=\"https:\/\/institutjoanbrudieu.cat\/public\/web_centre\/html\/documents\/secretaria\/qualitat\/MIND_Manual_indicadors.pdf\" target=\"_blank\" rel=\"noopener noreferrer\">Manual d&#8217;Indicadors<\/a>.<\/li>\n<li><a href=\"https:\/\/institutjoanbrudieu.cat\/public\/web_centre\/html\/documents\/secretaria\/qualitat\/PR-E0305_Control_documental.pdf\"><strong>PR-E0305<\/strong> &#8211; Control documental<\/a>.<\/li>\n<li><a href=\"https:\/\/institutjoanbrudieu.cat\/public\/web_centre\/html\/documents\/secretaria\/qualitat\/PR-E0401_Comunicacio.pdf\" target=\"_blank\" rel=\"noopener noreferrer\"><strong>PR-E0401<\/strong> &#8211; Pla de Comunicaci\u00f3<\/a>.<\/li>\n<\/ul>\n<p style=\"text-align: center;\"><object style=\"width: 800px; height: 600px;\" data=\"https:\/\/institutjoanbrudieu.cat\/public\/web_centre\/html\/documents\/secretaria\/qualitat\/PR-E0401_Comunicacio.pdf\" width=\"300\" height=\"150\"><span style=\"display: inline-block; width: 0px; overflow: hidden; line-height: 0;\" data-mce-type=\"bookmark\" class=\"mce_SELRES_start\">\ufeff<\/span><\/object><\/p>\n<h3><span style=\"color: #ff0000;\">Certificats de Qualitat<\/span><\/h3>\n<p style=\"text-align: center;\"><object style=\"width: 800px; height: 1200px;\" data=\"https:\/\/institutjoanbrudieu.cat\/public\/web_centre\/html\/documents\/secretaria\/qualitat\/Certificacio_Qualitat_2025_2028.pdf\" width=\"300\" height=\"150\"><\/object><\/p>\n<ul>\n<li>Certificat de Qualitat (norma ISO 9001:2015) <a href=\"https:\/\/institutjoanbrudieu.cat\/public\/web_centre\/html\/documents\/secretaria\/qualitat\/Certificacio_Qualitat_2025_2028.pdf\" target=\"_blank\" rel=\"noopener noreferrer\">2025-2028<\/a><\/li>\n<li>Certificat de Qualitat (norma ISO 9001:2015) <a href=\"https:\/\/institutjoanbrudieu.cat\/public\/web_centre\/html\/documents\/secretaria\/qualitat\/Certificacio_Qualitat_2022_2025.pdf\" target=\"_blank\" rel=\"noopener noreferrer\">2022-2025<\/a><\/li>\n<li>Certificat de Qualitat (norma ISO 9001:2015) <a href=\"https:\/\/institutjoanbrudieu.cat\/public\/web_centre\/html\/documents\/secretaria\/qualitat\/Certificacio_Qualitat_2019_2022.pdf\" target=\"_blank\" rel=\"noopener noreferrer\">2019-2022<\/a><\/li>\n<li>Certificat de Qualitat (norma ISO 9001:2015) <a href=\"https:\/\/institutjoanbrudieu.cat\/public\/web_centre\/html\/documents\/secretaria\/qualitat\/Certificacio_Qualitat_2018_2019.pdf\" target=\"_blank\" rel=\"noopener noreferrer\">2018-2019<\/a><\/li>\n<li>Certificat de Qualitat (norma ISO 9001:2008) <a href=\"https:\/\/institutjoanbrudieu.cat\/public\/web_centre\/html\/documents\/secretaria\/qualitat\/Certificacio_Qualitat_2016_2019.pdf\" target=\"_blank\" rel=\"noopener noreferrer\">2016-2019<\/a><\/li>\n<li>Certificat de Qualitat (norma ISO 9001:2008) <a href=\"https:\/\/institutjoanbrudieu.cat\/public\/web_centre\/html\/documents\/secretaria\/qualitat\/Certificacio_Qualitat_2013_2016.pdf\" target=\"_blank\" rel=\"noopener noreferrer\">2013-2016<\/a><\/li>\n<li>Certificat de Qualitat (norma ISO 9001:2008) <a href=\"https:\/\/institutjoanbrudieu.cat\/public\/web_centre\/html\/documents\/secretaria\/qualitat\/Certificacio_Qualitat_2010_2013.pdf\" target=\"_blank\" rel=\"noopener noreferrer\">2010-2013<\/a><\/li>\n<\/ul>\n<h3><span style=\"color: #ff0000;\">Eines de gesti\u00f3 per a la millora i l&#8217;excel\u00b7l\u00e8ncia en centres educatius<\/span><\/h3>\n<p><a href=\"https:\/\/agora.xtec.cat\/iesjoanbrudieu\/wp-content\/uploads\/usu1248\/2017\/02\/eienesqie-e1486898940714.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-2409 size-full\" src=\"http:\/\/agora.xtec.cat\/iesjoanbrudieu\/wp-content\/uploads\/usu1248\/2017\/02\/eienesqie-e1486898940714.jpg\" alt=\"eienesqie\" width=\"600\" height=\"450\" \/><\/a><\/p>\n<p><strong>Propostes per a l\u2019excel\u00b7l\u00e8ncia en el servei<\/strong> (contextualitzaci\u00f3 de la norma UNE-CEN\/TS 16880) [extretes del <a href=\"https:\/\/pqimc.blogspot.com\/2016\/02\/eines-de-gestio-per-la-millora-i.html\" target=\"_blank\" rel=\"noopener noreferrer\">blog del Projecte de Qualitat i Millora Cont\u00ednua<\/a>]<\/p>\n<ul>\n<li><strong>Gestionar des de fora<\/strong> (necessitats i expectatives de l\u2019alumnat i els grups d\u2019inter\u00e8s) cap endins (acompliment legal)<\/li>\n<li>Mantenir <strong>relacions fluides<\/strong> amb l\u2019alumnat; personalitzaci\u00f3 del servei i interaccions de qualitat amb tots els grups d\u2019inter\u00e8s<\/li>\n<li>El <strong>comprom\u00eds i l\u2019actitud<\/strong> de les persones de l\u2019organitzaci\u00f3, inclosos els socis, marquen la diferenciaci\u00f3 del centre<\/li>\n<li>Enfocament de l\u2019experi\u00e8ncia al centre de l\u2019alumnat integrant totes les fases i activitats del servei en el <strong>proc\u00e9s educatiu<\/strong><\/li>\n<li><strong>Atenci\u00f3 equilibrada<\/strong> del centre envers l\u2019alumnat, el professorat i personal del centre, i la resta de grups d\u2019inter\u00e8s<\/li>\n<li><strong>Aprofitament de la tecnologia<\/strong> per proporcionar un servei excepcional<\/li>\n<li><strong>Aportaci\u00f3 de valor<\/strong> sostenible per al conjunt dels grups d\u2019inter\u00e8s<\/li>\n<\/ul>\n<h3><span style=\"color: #ff0000;\">Avantatges de la gesti\u00f3 per processos<br \/>\n<\/span><\/h3>\n<p>Una de les eines m\u00e9s efectives per a la millora de la gesti\u00f3 en una organitzaci\u00f3 \u00e9s la implantaci\u00f3 de la gesti\u00f3 per processos.<\/p>\n<p>Entenem per <i>proc\u00e9s<\/i> una seq\u00fc\u00e8ncia d\u2019activitats orientades a generar valor afegit transformant una entrada en un resultat, que al seu torn pot ser l\u2019entrada d\u2019un altre proc\u00e9s. Totes les activitats d\u2019una organitzaci\u00f3, des de la compra de mat\u00e8ria primera fins a l\u2019atenci\u00f3 d\u2019una reclamaci\u00f3, es poden i s\u2019han de considerar processos.<\/p>\n<p>Es pot beneficiar de la gesti\u00f3 per processos tota mena d\u2019organitzacions. Els principals avantatges que s\u2019obtenen s\u00f3n:<\/p>\n<ul>\n<li>Aporta una n\u00edtida visi\u00f3 global de l\u2019organitzaci\u00f3 i de les seves relacions internes.<\/li>\n<li>Una organitzaci\u00f3 gestionada per processos t\u00e9 m\u00e9s flexibilitat que una de basada en jerarquies.<\/li>\n<li>At\u00e8s que els processos s\u00f3n transversals i afecten a diferents unitats organitzatives, s\u2019afavoreixen les interrelacions entre les persones.<\/li>\n<li>S\u2019estableixen responsables de cada proc\u00e9s. Totes les persones de l\u2019organitzaci\u00f3 coneixen el paper que tenen en cadascun dels processos i saben com contribueixen a assolir els objectius de l\u2019organitzaci\u00f3.<\/li>\n<li>Permet que no es treballi de manera a\u00efllada, buscant nom\u00e9s el benefici d\u2019una part de l\u2019organitzaci\u00f3, sin\u00f3 buscant el benefici com\u00fa.<\/li>\n<li>Permet una optimitzaci\u00f3 de l\u2019\u00fas dels recursos i, en conseq\u00fc\u00e8ncia, una reducci\u00f3 i optimitzaci\u00f3 dels costos operatius i de gesti\u00f3.<\/li>\n<li>Els processos es mesuren; s\u2019estableixen objectius i indicadors per a cada un d\u2019ells.<\/li>\n<li>Entre les mesures que s\u2019analitzen \u00e9s molt important el grau de satisfacci\u00f3 del client. L\u2019organitzaci\u00f3 s\u2019orienta aix\u00ed a satisfer les necessitats dels clients.<\/li>\n<li>Es promou la millora cont\u00ednua dels processos. Es detecten inefici\u00e8ncies, debilitats organitzatives, colls d\u2019ampolla i errors de manera r\u00e0pida i met\u00f2dica, reduint els riscos.<\/li>\n<\/ul>\n<p>Cada cop m\u00e9s empreses implanten aquest sistema per \u201cdocumentar el que fan i fer el que documenten\u201d.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Sistema de gesti\u00f3 de la Qualitat Mapa de processos. Cat\u00e0leg de processos i procediments. Manual d&#8217;Indicadors. PR-E0305 &#8211; Control documental. PR-E0401 &#8211; Pla de Comunicaci\u00f3. \ufeff Certificats de Qualitat Certificat de Qualitat (norma ISO 9001:2015) 2025-2028 Certificat de Qualitat (norma ISO 9001:2015) 2022-2025 Certificat de Qualitat (norma ISO 9001:2015) 2019-2022 Certificat de Qualitat (norma ISO [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-templates\/side-menu.php","meta":{"_bbp_topic_count":0,"_bbp_reply_count":0,"_bbp_total_topic_count":0,"_bbp_total_reply_count":0,"_bbp_voice_count":0,"_bbp_anonymous_reply_count":0,"_bbp_topic_count_hidden":0,"_bbp_reply_count_hidden":0,"_bbp_forum_subforum_count":0,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-2341","page","type-page","status-publish","hentry"],"post_mailing_queue_ids":[],"_links":{"self":[{"href":"https:\/\/agora.xtec.cat\/iesjoanbrudieu\/wp-json\/wp\/v2\/pages\/2341","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/agora.xtec.cat\/iesjoanbrudieu\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/agora.xtec.cat\/iesjoanbrudieu\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/agora.xtec.cat\/iesjoanbrudieu\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/agora.xtec.cat\/iesjoanbrudieu\/wp-json\/wp\/v2\/comments?post=2341"}],"version-history":[{"count":6,"href":"https:\/\/agora.xtec.cat\/iesjoanbrudieu\/wp-json\/wp\/v2\/pages\/2341\/revisions"}],"predecessor-version":[{"id":10559,"href":"https:\/\/agora.xtec.cat\/iesjoanbrudieu\/wp-json\/wp\/v2\/pages\/2341\/revisions\/10559"}],"wp:attachment":[{"href":"https:\/\/agora.xtec.cat\/iesjoanbrudieu\/wp-json\/wp\/v2\/media?parent=2341"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}