{"id":793,"date":"2015-02-18T19:51:40","date_gmt":"2015-02-18T18:51:40","guid":{"rendered":"http:\/\/agora.xtec.cat\/iesehtb\/?page_id=793"},"modified":"2015-02-18T19:51:45","modified_gmt":"2015-02-18T18:51:45","slug":"queixes-i-reclamacions","status":"publish","type":"page","link":"https:\/\/agora.xtec.cat\/iesehtb\/linstitut\/queixes-i-reclamacions\/","title":{"rendered":"Queixes i reclamacions"},"content":{"rendered":"<p>&nbsp;<\/p>\n<p><strong>Actuacions en cas de queixes per prestaci\u00f3 dels serveis que q\u00fcestionin l\u2019exercici professional del personal del Centre<\/strong><\/p>\n<p>Les queixes de l\u2019alumnat motivades per l\u2019actuaci\u00f3 professional del personal docent del centre en l\u2019exercici de les seves funcions es resoldran de la seg\u00fcent manera:<\/p>\n<ul>\n<li>L\u2019alumnat tractar\u00e0 de resoldre el problema en primera inst\u00e0ncia amb el professor implicat.<\/li>\n<li>Si aix\u00f2 no fos possible, es recorrer\u00e0 a la mediaci\u00f3 del tutor del grup classe.<\/li>\n<li>En cas de persist\u00e8ncia de la queixa, intervindr\u00e0 el cap de departament.<\/li>\n<li>Nom\u00e9s en el cas que no s\u2019arribi a una soluci\u00f3, es presentar\u00e0 al registre d\u2019entrada del centre un escrit de queixa adre\u00e7at a la direcci\u00f3 del centre on consti la identificaci\u00f3 de la persona o persones que el presenten, el contingut de la queixa, la data i signatura, i, sempre que sigui possible, les dades, documents o altres elements acreditatius dels fets.<\/li>\n<li>El Director del centre resoldr\u00e0 la den\u00fancia seguint el protocol establert a la normativa vigent.<\/li>\n<\/ul>\n<p>Les queixes de l\u2019alumnat o de les seves fam\u00edlies motivades per l\u2019actuaci\u00f3 professional del personal d\u2019administraci\u00f3 i serveis del centre en el exercici de les seves funcions es presentaran per escrit i adre\u00e7ades al Director del centre, al registre d\u2019entrada de l\u2019institut, amb la identificaci\u00f3 de la persona o persones que el presenten, el contingut de la queixa, la data i signatura, i, sempre que sigui possible, les dades, documents o altres elements acreditatius dels fets.<\/p>\n<p>El Director del centre resoldr\u00e0 la den\u00fancia seguint el protocol establert a la normativa vigent.<\/p>\n<p><strong>Reclamacions motivades per les qualificacions<\/strong><\/p>\n<p>Les reclamacions respecte a les qualificacions obtingudes i comunicades a l\u2019alumne al final de cada m\u00f2dul o UF (Unitat Formativa), si no les resol directament la junta d\u2019avaluaci\u00f3, caldr\u00e0 adre\u00e7ar-les per escrit al director del centre en el termini de dos dies lectius.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>&nbsp; Actuacions en cas de queixes per prestaci\u00f3 dels serveis que q\u00fcestionin l\u2019exercici professional del personal del Centre Les queixes de l\u2019alumnat motivades per l\u2019actuaci\u00f3 professional del personal docent del centre en l\u2019exercici de les seves funcions es resoldran de la seg\u00fcent manera: L\u2019alumnat tractar\u00e0 de resoldre el problema en primera inst\u00e0ncia amb el professor [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":19,"menu_order":70,"comment_status":"closed","ping_status":"closed","template":"page-templates\/side-menu.php","meta":{"_bbp_topic_count":0,"_bbp_reply_count":0,"_bbp_total_topic_count":0,"_bbp_total_reply_count":0,"_bbp_voice_count":0,"_bbp_anonymous_reply_count":0,"_bbp_topic_count_hidden":0,"_bbp_reply_count_hidden":0,"_bbp_forum_subforum_count":0,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-793","page","type-page","status-publish","hentry"],"post_mailing_queue_ids":[],"_links":{"self":[{"href":"https:\/\/agora.xtec.cat\/iesehtb\/wp-json\/wp\/v2\/pages\/793","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/agora.xtec.cat\/iesehtb\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/agora.xtec.cat\/iesehtb\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/agora.xtec.cat\/iesehtb\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/agora.xtec.cat\/iesehtb\/wp-json\/wp\/v2\/comments?post=793"}],"version-history":[{"count":1,"href":"https:\/\/agora.xtec.cat\/iesehtb\/wp-json\/wp\/v2\/pages\/793\/revisions"}],"predecessor-version":[{"id":794,"href":"https:\/\/agora.xtec.cat\/iesehtb\/wp-json\/wp\/v2\/pages\/793\/revisions\/794"}],"up":[{"embeddable":true,"href":"https:\/\/agora.xtec.cat\/iesehtb\/wp-json\/wp\/v2\/pages\/19"}],"wp:attachment":[{"href":"https:\/\/agora.xtec.cat\/iesehtb\/wp-json\/wp\/v2\/media?parent=793"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}