{"id":4330,"date":"2021-03-18T10:45:17","date_gmt":"2021-03-18T09:45:17","guid":{"rendered":"http:\/\/agora.xtec.cat\/iescastellodempuries\/?p=4330"},"modified":"2021-03-18T10:46:38","modified_gmt":"2021-03-18T09:46:38","slug":"auxiliar-de-vendes-oficina-i-atencio-al-public","status":"publish","type":"post","link":"https:\/\/agora.xtec.cat\/iescastellodempuries\/portada\/auxiliar-de-vendes-oficina-i-atencio-al-public\/","title":{"rendered":"AUXILIAR DE VENDES, OFICINA I ATENCI\u00d3 AL P\u00daBLIC"},"content":{"rendered":"<p><!--more--><\/p>\n<p><span style=\"color: #993300;\"><b>Qu\u00e8 aprendr\u00e0s a fer?:\u00a0<\/b><\/span><\/p>\n<p><span style=\"font-weight: 400;\">Realitzar operacions auxiliars de reposici\u00f3, disposici\u00f3 i condicionament de productes en el punt de venda; preparar comandes de forma efica\u00e7 i eficient, seguint procediments establerts; proporcionar atenci\u00f3 i informaci\u00f3 operativa, estructurada i protocol\u00b7litzada al client; realitzar i integrar operacions de suport administratiu b\u00e0sic; transmetre i rebre informaci\u00f3 operativa en gestions rutin\u00e0ries amb agents externs a l\u2019organitzaci\u00f3; realitzar operacions auxiliars de reproducci\u00f3 i arxiu en suport convencional o inform\u00e0tic.<\/span><\/p>\n<h3><b>Caracter\u00edstiques del perfil professional:<\/b><\/h3>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Perfil professional:<\/b><span style=\"font-weight: 400;\"> Auxiliar de vendes, oficina\u00a0 i atenci\u00f3 al p\u00fablic<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Codi:<\/b><span style=\"font-weight: 400;\">\u00a0PFI CM01<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Fam\u00edlia professional:<\/b><span style=\"font-weight: 400;\">\u00a0Comer\u00e7 i m\u00e0rqueting<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>T\u00edtol de refer\u00e8ncia:<\/b><span style=\"font-weight: 400;\">\u00a0t\u00edtol professional b\u00e0sic en serveis comercials<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Durada total:<\/b><span style=\"font-weight: 400;\"> 1000 hores<\/span><\/li>\n<\/ul>\n<h3><b>Requisits per la preinscripci\u00f3:<\/b><\/h3>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Tenir, com a m\u00ednim,\u00a016 anys i, com a m\u00e0xim 21, durant l\u2019any d\u2019inici del programa<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Aturat laboralment<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Sense el t\u00edtol de graduat en educaci\u00f3 secund\u00e0ria obligat\u00f2ria<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">M\u00e9s <\/span><a href=\"https:\/\/preinscripcio.gencat.cat\/ca\/estudis\/pfi\/inici\/\"><span style=\"font-weight: 400;\">informaci\u00f3<\/span><\/a><span style=\"font-weight: 400;\"> i <\/span><a href=\"https:\/\/preinscripcio.gencat.cat\/ca\/estudis\/pfi\/informat\/calendari\/\"><span style=\"font-weight: 400;\">calendari<\/span><\/a><span style=\"font-weight: 400;\"> per la <\/span><b>preinscripci\u00f3<\/b><span style=\"font-weight: 400;\">.<\/span><\/p>\n<h2><b>Continguts:<\/b><\/h2>\n<h3><b>\u00a0I. M\u00d2DULS DE FORMACI\u00d3 PROFESSIONAL<\/b><\/h3>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">T\u00e8cniques B\u00e0siques de Comercialitzaci\u00f3<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Atenci\u00f3 al Client<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Preparaci\u00f3 de Comandes i Venda de Productes<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Ofim\u00e0tica i T\u00e8cniques Administratives B\u00e0siques<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Projecte Integrat<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Formaci\u00f3 B\u00e0sica en Prevenci\u00f3 de Riscos Laborals<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Formaci\u00f3 Pr\u00e0ctica en Empreses (m\u00ednim 180 hores)<\/span><\/li>\n<\/ul>\n<h3><b>II. M\u00d2DULS DE FORMACI\u00d3 GENERAL<\/b><\/h3>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Estrat\u00e8gies i Eines de Comunicaci\u00f3<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Entorn Social i Territorial<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Estrat\u00e8gies i Eines Matem\u00e0tiques<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Incorporaci\u00f3 al M\u00f3n Professional<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><b>Certificaci\u00f3:<\/b><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">L\u2019alumne que aprova el curs obt\u00e9 un certificat acad\u00e8mic i professional que cont\u00e9 la qualificaci\u00f3 final obtinguda en el programa de formaci\u00f3 i inserci\u00f3 (PFI) i acredita les compet\u00e8ncies professionals assolides.<\/span><\/li>\n<\/ul>\n<h2><\/h2>\n<h2><b>I DESPR\u00c9S?<\/b><\/h2>\n<p>&nbsp;<\/p>\n<h3><b>De qu\u00e8 podr\u00e9 treballar amb aquest certificat?:<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Les ocupacions i llocs de treball m\u00e9s rellevants s\u00f3n els seg\u00fcents:<\/span><\/p>\n<p>&nbsp;<\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Dependent\/a amb atenci\u00f3 al client en la venda de productes<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Operador\/a de centre d\u2019atenci\u00f3 multicanal<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Preparador de comandes<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Auxiliar de tasques administratives i de comunicaci\u00f3<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Operador auxiliar de reproducci\u00f3 i arxiu<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h3><b>Podr\u00e9 seguir formant-me?:<\/b><\/h3>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Accedir a cicles formatius de grau mitja havent superat el PFI-PTT i el curs de formacio\u0301 especi\u0301fic per a l&#8217;acce\u0301s als cicles de grau mitja\u0300 (CAM).\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Presentar-se a la prova d\u2019acc\u00e9s als cicles formatius de grau mitj\u00e0.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Accedir als centres de formaci\u00f3 d\u2019adults per obtenir el GESO, sense complir el requisit de tenir 18 anys.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Preinscripci\u00f3 a un curs de professional ocupacional per obtenir un certificat de professionalitat.\u00a0<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Des del Departament d\u2019Educaci\u00f3 ha creat webs amb m\u00e9s informaci\u00f3 sobre els <\/span><a href=\"https:\/\/projectes.xtec.cat\/pfi\/categoria\/pfi\/\"><b>PFI<\/b><\/a> <span style=\"font-weight: 400;\">i del <\/span><a href=\"http:\/\/queestudiar.gencat.cat\/ca\/estudis\/pfi\/cicles\/comerc-marqueting\/?p_id=2770&amp;estudi\"><b>perfil d\u2019auxiliar de vendes, oficina i atenci\u00f3 al p\u00fablic<\/b><\/a><b>.<\/b><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":3,"featured_media":3766,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_bbp_topic_count":0,"_bbp_reply_count":0,"_bbp_total_topic_count":0,"_bbp_total_reply_count":0,"_bbp_voice_count":0,"_bbp_anonymous_reply_count":0,"_bbp_topic_count_hidden":0,"_bbp_reply_count_hidden":0,"_bbp_forum_subforum_count":0,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center 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