{"id":18378,"date":"2022-12-07T13:28:10","date_gmt":"2022-12-07T12:28:10","guid":{"rendered":"https:\/\/agora.xtec.cat\/iesagustiserra\/?page_id=18378"},"modified":"2026-03-20T10:56:24","modified_gmt":"2026-03-20T09:56:24","slug":"reconeixements-suggeriments-i-queixes","status":"publish","type":"page","link":"https:\/\/agora.xtec.cat\/iesagustiserra\/linstitut\/reconeixements-suggeriments-i-queixes\/","title":{"rendered":"Queixes i suggeriments"},"content":{"rendered":"\n

L’Institut Agust\u00ed Serra i Fontanet posa a la vostra disposici\u00f3, amb la finalitat de millorar el nostre servei, un formulari per con\u00e8ixer la vostra opini\u00f3 i fer-nos arribar all\u00f2 que considereu oport\u00fa. <\/p>\n\n\n\n

Tothom que ho necessiti pot emplenar-lo, des de la seva responsabilitat i fent \u00fas dels seus drets com a usuari o usu\u00e0ria del sistema educatiu o com a part interessada, amb la pretensi\u00f3 d\u2019aconseguir una millora en la qualitat de la doc\u00e8ncia o en la prestaci\u00f3 del servei d\u2019educaci\u00f3, o b\u00e9 perqu\u00e8 vulgui ser escoltat\/da i at\u00e8s\/a quan consideri que els seus drets han estat lesionats.<\/p>\n\n\n\n

Anoteu les vostres queixes o reclamacions, agra\u00efments o suggeriments, entenent per queixa o reclamaci\u00f3 <\/i>qualsevol insatisfacci\u00f3 causada per defectes en la qualitat de la doc\u00e8ncia, en la prestaci\u00f3 del servei, etc.; per agra\u00efment<\/i>, qualsevol reconeixement o felicitaci\u00f3; i per suggeriment<\/i>, qualsevol proposta que ens vulgueu fer.<\/p>\n\n\n\n

Es donar\u00e0 resposta\u00a0en el termini de dues setmanes, des del dia en qu\u00e8 es recull la queixa. \u00c9s obligatori omplir els camps del q\u00fcestionari. En cap cas es respondran queixes an\u00f2nimes o personals.<\/p>\n\n\n\n

Gr\u00e0cies per fer-nos arribar les vostres inquietuds.<\/p>\n\n\n\n

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FORMULARI<\/a><\/div>\n\n\n\n
PROCEDIMENT<\/a><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

L’Institut Agust\u00ed Serra i Fontanet posa a la vostra disposici\u00f3, amb la finalitat de millorar el nostre servei, un formulari […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":19,"menu_order":35,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-18378","page","type-page","status-publish","hentry"],"post_mailing_queue_ids":[],"_links":{"self":[{"href":"https:\/\/agora.xtec.cat\/iesagustiserra\/wp-json\/wp\/v2\/pages\/18378","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/agora.xtec.cat\/iesagustiserra\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/agora.xtec.cat\/iesagustiserra\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/agora.xtec.cat\/iesagustiserra\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/agora.xtec.cat\/iesagustiserra\/wp-json\/wp\/v2\/comments?post=18378"}],"version-history":[{"count":6,"href":"https:\/\/agora.xtec.cat\/iesagustiserra\/wp-json\/wp\/v2\/pages\/18378\/revisions"}],"predecessor-version":[{"id":39444,"href":"https:\/\/agora.xtec.cat\/iesagustiserra\/wp-json\/wp\/v2\/pages\/18378\/revisions\/39444"}],"up":[{"embeddable":true,"href":"https:\/\/agora.xtec.cat\/iesagustiserra\/wp-json\/wp\/v2\/pages\/19"}],"wp:attachment":[{"href":"https:\/\/agora.xtec.cat\/iesagustiserra\/wp-json\/wp\/v2\/media?parent=18378"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}