{"id":13943,"date":"2024-02-27T09:13:37","date_gmt":"2024-02-27T08:13:37","guid":{"rendered":"https:\/\/agora.xtec.cat\/ceiprocafonda\/?page_id=13943"},"modified":"2025-12-10T13:29:57","modified_gmt":"2025-12-10T12:29:57","slug":"queixes-reclamacions-suggeriments-i-felicitacions","status":"publish","type":"page","link":"https:\/\/agora.xtec.cat\/ceiprocafonda\/projecte-educatiu-2\/queixes-reclamacions-suggeriments-i-felicitacions\/","title":{"rendered":"Contacta&#8217;ns"},"content":{"rendered":"<p>Tal com indiquen les NOFC del centre, qualsevol membre de la comunitat educativa, o persona interessada, pot formular les seves queixes, suggeriments i reclamacions, des de la seva responsabilitat i fent \u00fas dels seus drets com a usuari\/a del sistema educatiu o com a part interessada, amb la pretensi\u00f3 d\u2019aconseguir una millora en la qualitat de la doc\u00e8ncia o en la prestaci\u00f3 del servei d\u2019educaci\u00f3, o b\u00e9 perqu\u00e8 volen ser escoltats\/des i atesos\/es quan creuen que han estat lesionats els seus drets.<br \/>\nEn funci\u00f3 del grau d\u2019insatisfacci\u00f3 dels membres de la comunitat educativa o persones interessades, podem classificar les demandes que aquests fan arribar al centre en tres nivells:<\/p>\n<ul>\n<li><strong>Suggeriment<\/strong>: proposta o reclamaci\u00f3 de canvi al centre educatiu que redundi en benefici de totes les parts.<\/li>\n<li><strong>Queixa<\/strong>: insatisfacci\u00f3 causada per defectes en la qualitat de la doc\u00e8ncia o en la prestaci\u00f3 del servei.<\/li>\n<li><strong>Reclamaci\u00f3<\/strong>: insatisfacci\u00f3 per algun perjudici causat per la qualitat de la doc\u00e8ncia o el servei del centre; sol contenir la sol\u00b7licitud d\u2019algun tipus de compensaci\u00f3.<\/li>\n<\/ul>\n<p><strong>Procediment d\u2019actuaci\u00f3:<\/strong><\/p>\n<p>Les <span style=\"text-decoration: underline;\">queixes i suggeriments<\/span> seran presentades al centre educatiu:<br \/>\nper escrit a trav\u00e9s dels tutors individuals o a la direcci\u00f3 del centre (per correu electr\u00f2nic o en paper utilitzant aquest <a href=\"https:\/\/agora.xtec.cat\/ceiprocafonda\/wp-content\/uploads\/usu416\/2024\/02\/Plantilla_queixa-suggeriment-Rocafonda.pdf\">impr\u00e8s<\/a>).<br \/>\nmitjan\u00e7ant l&#8217;entrega de l&#8217;impr\u00e8s a consergeria (<a href=\"https:\/\/agora.xtec.cat\/ceiprocafonda\/wp-content\/uploads\/usu416\/2024\/02\/Plantilla_queixa-suggeriment-Rocafonda.pdf\">impr\u00e8s<\/a>).<\/p>\n<p>Les <span style=\"text-decoration: underline;\">reclamacions<\/span> seran presentades al centre educatiu:<br \/>\nper escrit directament a direcci\u00f3 (per correu electr\u00f2nic o en paper utilitzant aquest <a href=\"https:\/\/agora.xtec.cat\/ceiprocafonda\/wp-content\/uploads\/usu416\/2024\/02\/Plantilla_reclamacio-Rocafonda.pdf\">impr\u00e8s<\/a>).<\/p>\n<p>A l\u2019escola Rocafonda, les queixes, suggeriments i reclamacions s\u2019entenen com a oportunitats per millorar i progressar, seran ateses i gestionades per donar una resposta adequada al que plantegen, i es tractaran d\u2019acord amb els principis de transpar\u00e8ncia, dilig\u00e8ncia i confidencialitat.<\/p>\n<p><strong>Felicitacions<\/strong><br \/>\nA banda de queixes, suggeriments i reclamacions, qualsevol membre de la comunitat educativa o persona interessada pot fer arribar al centre una felicitaci\u00f3. Les felicitacions podran ser presentades al centre educatiu per escrit a trav\u00e9s del correu electr\u00f2nic del centre, dels tutors individuals (per correu electr\u00f2nic o en paper), mitjan\u00e7ant l&#8217;entrega de l&#8217;impr\u00e8s a consergeria (<a href=\"https:\/\/agora.xtec.cat\/ceiprocafonda\/wp-content\/uploads\/usu416\/2024\/02\/Plantilla_felicitacio-Rocafonda.pdf\">impr\u00e8s<\/a>).<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Tal com indiquen les NOFC del centre, qualsevol membre de la comunitat educativa, o persona interessada, pot formular les seves queixes, suggeriments i reclamacions, des de la seva responsabilitat i fent \u00fas dels seus drets com a usuari\/a del sistema educatiu o com a part interessada, amb la pretensi\u00f3 d\u2019aconseguir una millora en la qualitat [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":727,"menu_order":5,"comment_status":"closed","ping_status":"closed","template":"page-templates\/side-menu.php","meta":{"_bbp_topic_count":0,"_bbp_reply_count":0,"_bbp_total_topic_count":0,"_bbp_total_reply_count":0,"_bbp_voice_count":0,"_bbp_anonymous_reply_count":0,"_bbp_topic_count_hidden":0,"_bbp_reply_count_hidden":0,"_bbp_forum_subforum_count":0,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center 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